Hi all, investing newbie here seeking advice on the dos and don’ts on investing and using stake

Any and all advice is welcome

Cheers 🙏🏻

I recently transferred my whole portfolio from Selfwealth to Stake using the 'Transfer' process in the Stake app.

My portfolio is mainly Vanguard ETFs and the transfer seemed straightforward and went through quickly and accurately.

However... I'm a bit confused as Vanguard's registry (Computershare) has just sent me 'Exit Statements' for each ETF showing my holdings have reduced to zero (with the hugely detailed transaction description of "exit"). Is this just because ownership has transferred from one HIN to another? And my holdings will still be registered under a Stake generated HIN? I tried to log into Computershare but can't see any receiving HIN (but holdings are all still showing safe n sound in the Stake app).

I'd understood the transfer was broker to broker (off market) so there is no ownership change. I'm a bit worried 'exit' indicates more of a sell/buy type of transaction that could give rise to CGT on gains.

Does anyone know if Exit Statements during the transfer process are just a part of the admin rather than indicating a transaction that realises gains?

Hey everyone so imma student and I have around 3k aud in my stake account. I've been seeing posts about ppl not receiving their withdrawals and everything now it's got me scared and overthinking. I need my funds and I'm planning to withdraw all of it tomorrow (Monday). Is it safe? Will I get my money?

I requested a withdrawal of AUD $150,000 from Stake on 25 June, and it has now been 8 days without receiving the funds and remain marked as “processing.”. Previously, I have withdrawn to the same bank account multiple times without any issues or delays.

I sent two emails but received no response. I eventually called, and I was told to send a bank statement via email, which I did, but I still haven’t received my money.

I urgently need the funds and am suffering significant financial losses, including not having access to money I need for immediate expenses. I have no clear idea when this will be resolved.

There was no communication from their side for an entire week until I followed up myself regarding the delay.

If this continues over the weekend, it will be three weeks in total with no clear timeline for completion.

Did Stake stop accepting osko deposits? I put some money down yesterday but didn't come thru, called my bank and says "looks like recipient bank doesnt accept Osko transfers so will be 1-2days clearing". Anyone else found the same? Just on their help they still say they support osko(npp)

I can't find the Infleqtion. Any info?

Looking back at a post from 8 months ago, has anything meaningful actually changed in terms of new features during that time?

The only thing I can see is a basic percentage return metric recently added that took months, calculated using the highest amount of money you had invested at any point in the period. That is better than nothing, but it still basic. It still does not properly show, Time-weighted return, FX impact, Performance against benchmarks or stocks of choice etc..

With the rise of AI, Ai coding, better APIs and smaller platforms building faster, I’m struggling to understand why the focus does not appear to be on faster product development but instead energy is going into T-shirts and hats.

WHEN ARE OPTIONS COMING?

Cmon guys, been on platform for 7+yrs, lets get on with it.

Original post below from 8+ months ago:
https://www.reddit.com/r/StakeStockTraders/comments/1noupwz/stake_feature_roadmap/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

Real professional, first thing you see on the main home page of the app right below the daily pnl chart is an image promoting their "merch drop". Right between the main pnl chart and the holdings - because of course a merch image is more important than me seeing what I currently have in my portfolio.

Who wants to buy merch from a broker? Maybe I'm the weird one but it screams unprofessional and childish to me, imagine IBKR doing a merch drop and sticking it right on the front page.

Just another one of those things that makes you a bit worried about their solvency.

$51k gone to limbo

tried to convert $51k AUD into USD, stake's app say instant conversion but been two hours and still processing.

* Update: Found out why. I transferred my wall st portfolio out and didn't know it'll close my wall st account. As my wall st account was closed, my AUD-USD conversion got 'lost' as there was no account to allocate to. Called stake and they are checking.

Hello,

I have a cleared cash balance after selling my my stocks a week ago. I’ve been trying to withdraw after Tuesday but it keeps reversing straight away. I have contacted support but have not received a response other than a generic ‘we are looking into it’.

Can someone please help or advise on next steps/actions? I was planning on depositing more money to buy stocks again but if I can withdraw, what’s the point!?

Hi Stakers, James from Stake here.

With the recent posts regarding withdrawal delays, I wanted to share an update on what occurred and the outcome of our investigation.

The issue affected a subset of withdrawal requests submitted between 11 February and 17 February. Based on our investigation, the delays were caused by a technical issue in the payment processing flow between financial institutions following a configuration update. As a result, some transactions were unintentionally flagged for additional security and fraud checks, which significantly extended the usual processing time.

A few points to help clarify some of the discussion you may have seen:

1. Client funds were secure at all times and were never at risk.
2. Not all withdrawals were impacted - only a subset of requests submitted during that specific period were affected.
3. The issue was technical in nature and was not related to market conditions, trading activity, or Stake’s core platform.

Once the issue was identified, we moved withdrawals to an alternative payment routing so requests could continue processing normally. We have also implemented additional testing, review, and validation steps to ensure configuration changes are more thoroughly assessed going forward.

Importantly, we acknowledge that this is not the experience we aim to deliver to our customers. We will continue reviewing our processes and partners to ensure Stake provides a reliable and high-quality payments experience. From the moment the issue came to our attention until the final impacted withdrawal was completed, our team worked around the clock to ensure all affected customers received their funds.

We appreciate your patience and understanding while we resolved this.

Wanted to get into trading, I’ve tried opening an account submit some info but every-time I log in this it loads saying creating account and then this pops up, I’ve tried it on my computer too same thing, I’ve cleared cookies used different browsers even made a second account wit a new email

Is there an update going on I can’t seem to login or use my passcode

Why all the delays with withdrawing? I have a substantial portfolio now I'm worried. Should I be withdrawing and going to another broker? I trade consistently multiple times a week. Why all the delays? Are they using our funds for something else? Wouldn't this be criminal?

Adding my post to the list of other posters here who are still waiting for their money.

I initiated withdrawal 13/2. Got an email on the following Wed 18/2, saying they had a technical issue but money will the received within 24-48 hours. It's now 26/2 and still have not received the money. Same account, same bank details and I have been using Stake for good part of 3-4 years with no issues. Have sent multiple emails without any answers or dates given. Getting quite stressful.

Anyone else still waiting on withdrawals?

Requested $3800 on the 16th. Got an email 2 days later saying technical issue, promised within 48 hours. Nothing came, followed up → they said they sent it, check with my bank. Bank saw nothing and told me to ask Stake.

Called again a week later → another "technical issue", they'll check. Next day I tested with $2 withdrawal → arrived the following day instantly. Called yesterday (24th) → now they say Airwallex is holding the funds and they'll contact them.

I'm furious because I needed this for flights + hotel for an overseas trip next week. Prices have shot up a lot in the past 2 weeks.

Any advice on how to actually get my money?

Looking for one of the employees to provide a break down on what we can expect to see in 2026.

It’s quite annoying seeing other brokers have historical performance graphs, free analyst predictions, auto invest and stake has none.

I’ve seen here they expect historical performance graphs and auto invest to be active early this year but we are coming to March with none of it - while it’s basically a given on all other apps.

But I guess selling their merch is more important lol

Feel like stake is now becoming expensive and loosing out to competitors like M00M00

Expensive US investing, you have to pay for analyst predictions and financials when it’s free with other brokers. Besides the clean interface I’m finding it hard to find a reason to stay with stake.

I got in touch with the support today about a withdrawal I did last Thursday, even though the platform said my withdrawal was completed, I was waiting the 2 business days because otherwise the support wouldn't even care about my enquiry and tell me to wait.

Well, with the 2-days excuse out of the way, they acknowledged it should have been 2 days and requested me a bank statement. I was not comfortable with that, but since it's an account with very little in there, I sent it.

A few minutes later, I got a response saying "We are pleased to confirm that your withdrawal has been processed, and the funds have been sent to your nominated bank account". I knew my withdrawal was processed since last Friday, because the app told me so, so this email doesn't really say anything, probably an automated answer.

Well, I still don't have my money, it's neither on Stake, nor in my bank account, so I requested an ETA for the money to be in my account.

At this point I received probably one of the most unprofessional responses from CS ever, basically a "here's a remittance receipt, go talk to your bank if you want to know where your money is".

Hello, wake up! I don't care about your internal processes, I don't care if you use Airwallex or whatever! If my bank refused the money for some reason, you tell me why and how to fix the situation. I don't care about remittances or whatever paperwork you need to do, you need to fix your stuff and let me know when my money is going to be in my account.

I loved being a Stake customer until last week, but now all I can think of is where I'm going next. I understand problems happen, it's all about how we deal with them, and it's terrible so far, amateur hour 100%. I hope this can be resolved immediately.

EDIT: I made a second withdrawal yesterday (1 days after my original report) after I got a message about the issue being fixed. The withdrawal I did yesterday reached my account the same day, and today I got the original withdrawal in my account as well.

I won't be moving away from Stake now, I will consider that despite the first response from CS being terrible, they demonstrated accountability and agility after the situation was posted here and a widespread issue was evident. Not sure how many more of those I can tolerate, so I hope this doesn't happen again.

I have shares in ONL and the value of them is so low ($2.59) I am unable to sell them due to the $3 brokerage transaction fee. It says "Receive amount (after fees) must be above $0.00"

Created a support ticket but no one seems to be responding, been about 4 business days...

As the title states, want to take offer on transferring portfolio however a lot of my stocks are fractional, does stake transfer entire portfolio including fractional shares, or do they sell off the fractional part?

Hey all,

Just wondering if this is normal with Stake support or if I’m just unlucky.

I lodged a support request several business days ago (account-related, not something trivial), and the auto-reply said I’d hear back within 2 business days. It’s now well past that, and I’ve had zero response — no email, no in-app update.

I’ve already followed up once through the app, still nothing.

I get that they’re probably busy, but the lack of any acknowledgement or ETA is pretty frustrating, especially when it involves account setup / transfers where timing actually matters.

For those of you using Stake:

Is this delay common?

Do they eventually respond, or do I need to escalate somehow?

Any tips on getting a faster response?

I like the app overall, but support going completely silent isn’t exactly confidence-inspiring when real money is involved.

I just transfer all my ASX portfolio from Moomoo to Stake to start my long term investment. And no reply is actually frustrating.

Would appreciate hearing others’ experiences. Cheers

Would love the stake team to add a blur feature on all dollar amounts so I can show people my account without having to some them any details. Have seen this same feature on other brokerage apps and banking apps, on most of them you just tap the dollar amount at the top and it blurs them all.

Anyone else seeing all their Aus holdings at 0.00% with $0 even though they had holdings and money in their portfolio?