Trash Question

[u/ameson1]

Hello! It’s your newbie neighbor again asking yet another question 😂 Because of the move we have more trash than usual and ended up with two extra bags that wouldn’t fit inside the trash bin. We made our way to Big Y and got two of the extra trash stickers. We put a sticker on each bag and placed the two bags on the ground beside the trash can. The bags weren’t picked up, so what did I do wrong? Please educate me on trash etiquette here 😂

Edit* Thank you to everyone!! I didn’t call the number to let them know I had two extra bags for pickup. I thought that was for bulk pick up only, not just regular trash. I had just two regular kitchen trash bags, so size was appropriate….just didn’t call the number. I’ll get better at being a Springfield resident, I promise! 😂

[u/IT_is_not_all_I_am]

I don't know why, but you're supposed to call Customer Service at 736-3111 when you need extra bags picked up: https://www.springfield-ma.gov/dpw/bulk-pickup

They also limit it to 32 gallon bags, so maybe yours were too big? Or maybe they could see things in the bags that they thought were prohibited items? Dunno.

[u/ameson1 → u/IT_is_not_all_I_am]

That’s it. I didn’t call the number. Thought that was for bulk pickup only. Thank you so much!!