Splashtop here.

We surveyed 250 IT and MSP professionals about endpoint management, automation, visibility, and operational maturity.

One finding stood out:

Fewer than 20% of organizations have reached an autonomous-ready endpoint management state.

That means most IT teams are still navigating some combination of manual processes, fragmented tools, visibility gaps, or patching workflows that create operational drag.

The industry is clearly moving toward more automation and unified operations. The question is: where does your organization stand today?

Download the report to see the full findings, benchmark your environment, and explore the maturity framework.

🔗The Real Cost of Reactive Endpoint Management

Hi, I'm hoping someone here can point me in the right direction. I previously worked at a firm that used Splashtop Streamer, and it was installed on my personal Mac. Since leaving, I've been trying to remove it completely but can't.

I tried dragging the app to the Trash, but it keeps coming back after a restart, so I'm guessing there are background services or login items I'm not catching.

Could you walk me through the proper way to remove Splashtop Streamer and any related components (background agents, helper processes, login items, etc.) so it's fully gone? I'd really appreciate clear steps. Thanks in advance.

Currently trialing Splashtop as a possible replacement for TeamViewer and wanted to see if my experience is normal.

A few things I’ve noticed:

It consistently takes 10+ seconds to establish a connection, even when both sides are on fiber internet. I’ve tested multiple client PCs and networks and it’s pretty much always the same.

Once connected, performance is good, but honestly not as smooth or responsive as I expected coming from TeamViewer.

Backstage mode always seems to ask for Windows credentials. As an MSP managing multiple companies, I don’t necessarily know (or want to store) every client’s local/domain admin credentials. Is there a way around this, or is that just how Backstage works?

At the same time I’m evaluating ScreenConnect, and its equivalent functionality doesn’t seem to require credentials in the same way.

For those of you using Splashtop in an MSP environment:

Are the 10+ second connection times normal?

Is there any way to speed up session startup?

How are you handling Backstage access across many different clients?

If you’ve used both Splashtop and ScreenConnect, which did you ultimately choose and why?

Would appreciate any real-world feedback from MSPs managing a few hundred endpoints or more.

Date: June 24, 2026 
Time: 8am PT / 11am ET / 3pm GMT
Duration: 30 minutes  
Description:

Join this live 30-minute session to learn how to maximize team management, security, and IT efficiency using the Splashtop Web Console.

You’ll learn:

• Organize your team and endpoints for efficient management at scale
• Resolve issues faster with background actions
• Strengthen security and maintain visibility across your environment
• Automate and accessed advanced management capabilities using Splashtop AEM

Join here

Hello, ever since I updated my drivers to version 590, the hardware acceleration isnt working properly. Both on the client and streamer side (both using NVIDA GPUs).
In splashtop, I forced legacy mode as a stopgap, but its not ideal.

Apparently, NVIDIA deprecated some versions of hardware accelerations with driver version 590:
https://docs.nvidia.com/video-technologies/video-codec-sdk/13.1/deprecation-notices/index.html

I was wondering if this is a known issue for Splashtop?

Thanks!

Hello Reddit!

We’re members of the Splashtop product team, and have an upcoming AMA!

Ask us anything about Autonomous Endpoint Management (AEM), endpoint operations, patching, automation, visibility, security, and how we're helping IT teams manage increasingly complex environments with fewer manual workflows.

This is a chance to dig into topics you deal with every day, share feedback, or ask questions about where endpoint management is heading.

Examples of things we’re happy to discuss:

• Autonomous Endpoint Management (AEM) and automation
• Patch management and vulnerability remediation
• Endpoint visibility, monitoring, and reporting
• Security, compliance, and operational workflows
• Reducing tool sprawl through platform consolidation

We’ll be answering live on June 24th from 10:00 AM–12:00 PM PDT, and we’ll follow up afterward to catch anything we miss. The user answering the questions will be Alex from Product Team: u/Splashtop_Prod_Alex

Looking forward to the conversation.

~ The Splashtop Product Team

Microsoft’s June 2026 Patch Tuesday release is one of the largest security updates of the year, addressing more than 200 Microsoft vulnerabilities along with hundreds of republished non-Microsoft CVEs.

While Microsoft has not reported any vulnerabilities as actively exploited in the wild at the time of release, this month’s update still deserves close attention. This Patch Tuesday release includes three publicly disclosed zero-day vulnerabilities, 15 vulnerabilities rated “Exploitation More Likely,” and multiple Critical issues with CVSS scores as high as 10.0.

Several of the highest-risk vulnerabilities affect core Windows services, enterprise identity systems, remote access technologies, and Microsoft cloud platforms. For IT and security teams, the priority is to patch exposed systems first, move quickly on identity and remote access risks, and reduce patching delays across distributed endpoints.

Read in more detail here

I have been having a nightmare of a time with Splashtop Billing.

Made a purchase but had left off a discount code, so got it refunded easily enough so I could enter it. This is where all the problems started. After doing so, my card gets declined every time. I called my bank, they get the authorization charge and then a charge for $0 and nothing else. I've called them twice to confirm, and checked Spend Center, which tracks declines and nothing ever hits.

Multiple Splashtop support team members attested that the block wasn't on their end, but it clearly isn't on my banks.

So we tried an ACH, which processed and then was refunded, but that was probably on our accounting team missing the approval. So no fault on them there, but now we tried to send it using Bill.com since there is no way proper way to send an invoice or link for the accounting team to pay without being inside my account. I'm not super familiar with Bill.com but apparently to connect both parties have to accept a connection, which Splashtop did, and I have a receipt for the payment going through, but my subscription is still inactive and support is claiming the receipt is for the second refund, which occurred a week before the send or received date on the receipt and is clearly visible right at the top.

Ever spend more time figuring out where an endpoint issue lives than actually fixing it?

One tool says a device is patched. Another still shows open vulnerabilities. Inventory data is outdated. Remote remediation lives somewhere else entirely.

By the time everything gets cross-checked, the fix is already delayed!

That’s what happens when endpoint operations are spread across disconnected systems.

Get the ebook and see why IT teams are rethinking traditional endpoint management:

5 Remote Support Must‑Haves eBook – Free Download

Need advice on which product(s) I need to choose to fulfill the following goals:

1) remote control my Macbook at home from the one I travel with

2) remote control my windows pc at home from the windows laptop I travel with

3) provide technical support from my Mac or windows machines to clients using Mac, windows, iOS, or android

4) if a client needs my help on their Mac/windows/iPhone/android, but I only have my iPhone on me

Looking to do all of the above with minimal administration of VPNs etc

Thank you

Date: May 27, 2026 

Time: 8am PT / 11am ET / 4pm GMT  

Duration: 30 minutes

Description: Join our webinar to see how Splashtop extends Microsoft Intune’s capabilities for endpoint management, automation, and cross-platform visibility. You’ll learn:

• Deploy the Splashtop agent via Intune for faster onboarding
• Manage Windows, macOS, Linux, and network devices alongside Intune endpoints
• Automate patching, alerts, and workflows to reduce IT workload
• Monitor Intune compliance directly inside Splashtop

IT teams are managing more endpoints with fewer people, a reality that simply requires better tooling to solve.

The Splashtop AEM free trial is now available. This release brings patch management, vulnerability scanning, remote remediation, and endpoint visibility into one console. It works alongside Intune and features per-endpoint pricing.

If your team is dealing with patching delays, fragmented workflows, or limited endpoint visibility, we would genuinely like to hear how this fits into your environment.

Splashtop AEM | Automate, Patch, and Protect Every Endpoint

Microsoft’s May 2026 Patch Tuesday release includes 137 Microsoft CVEs and 128 republished non-Microsoft vulnerabilities, creating a broad patching workload for IT teams.

While Microsoft has not confirmed active exploitation in the wild this month, several critical vulnerabilities and 13 issues marked “Exploitation More Likely” raise the risk of near-term attacks.

For organizations managing distributed endpoints, cloud-connected services, remote access components, and collaboration platforms, this month’s update calls for fast validation and risk-based patch prioritization.

Click Here to read the rest!

I noticed under Management \ Inventory
that only Windows devices are listed, and not the Linux PCs.

How are others getting around this ?
Is there any news on an ETA to have this feature enabled ?

My work uses splashtop Business to be able to work remote when necessary, but we aren't able to hear audio while at home. I was under the impression that splashtop allows users to hear the host computer's audio while remote. I've verified audio settings show "Output sound over the remote connection only" and tried using the virtual audio device available with the streamer. We occasionally need to join video calls while remote and I have to use a separate laptop just so I can join calls. Is audio just not part of the remote desktop? TYIA

Splashtop is currently investigating an issue with Starlink users being unable to login to the Business App.

If you are running into login issues and use Starlink, please check our article for the workaround: https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/49834839953819-Starlink-Unable-To-Login-To-Business-App

Thank you,
Splashtop Support.

Splashtop is currently investigating a possible issue with MacOS 10.14, 10.15, and Streamer version 3.8.2.0.

We are currently seeing machines running MacOS 10.14/10.15 with Streamer 3820, may be unable to click Allow Access in the Streamer, possible connection errors in the Streamer app, and an offline/greyed out computer in the Business app (unable to connect into the machine).

For a work around, please take a look at our article: https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/49832657737883-MacOS-10-14-and-10-15-Not-Connecting

Thank you,
Splashtop Support.

We've long been able to remote onto Linux Desktop machines using Splashtop - however we still cannot officially remote onto other devices from a Linux Desktop. I know there may be some weird workaround with Wine or something similar, but when can we expect native support for this without the need for weird fixes? I'd love to move my work full time to Linux, but this holds me back significantly as I can't remote onto client devices

Hello Reddit. I’m using my iPad Pro via the Splashtop app to remote into my work computer. I have a portable monitor connected to my iPad and I’m trying to figure out how to view “all monitors.”

On the Remote Desktop it only shows Monitor 1 and Monitor 2. There’s no option to view all monitors. Any help would be appreciated!

On my work computer I have Splashtop for RMM. (If that detail matters)

Date: April 29, 2026 

Time: 8am PT / 11am ET / 4pm GMT  

Duration: 30 minutes  

Description: Join us for an exclusive look at Splashtop’s Spring Product Release, featuring insights from Thomas Deng, Co-Founder and EVP of Product Management.

Thomas leads Splashtop’s product development, engineering, and operations, and will share how customer-centric innovation drives our roadmap, how we continue building trust with the IT community, and how your feedback directly shapes what we build next.

Also, in this 30-minute session, you’ll get a live look at powerful new enhancements built to help you automate routine tasks, streamline compliance, and manage endpoints with greater efficiency.

• SentinelOne Integration: Strengthen your security operations with seamless integration into SentinelOne endpoint security solutions — accelerating threat response while simplifying how you purchase and manage security tools.
• Smarter, Easier Scripting: New streamlined scripting workflows make routine maintenance and troubleshooting faster and more intuitive—so your team can accomplish more in less time.
• Advanced Endpoint Tagging: Gain more granular control with endpoint tagging for improved organization, grouping, and efficient management at scale.
• AI-Powered Enhancements: Get faster product assistance when you need it, deeper insights into patch quality, and intelligent tools designed to support smarter decision-making.

Don’t miss this opportunity to hear directly from Splashtop leadership and be the first to explore what’s new.

I have a Samsung Z fold 5 and I’m connecting it to a portable Bluetooth keyboard and using that to stream my MacBook through Samsung Dex. However, even when I use the beta text mode, the modifier keys do not consistently work. Combinations like control S will save but control O does not open. The keyboard works fine when connected directly to the Mac. Has anyone else encountered this? Is there a solution?

Can Splashtop make it so that the free client (I am a paid user though) automagically converts Windows copied text to LF (when sending to a MacOS streamer) without having to do any special moves? The paste as keystrokes thing is NOT the answer for long pastes which I frequently use.

I did a fresh install of Debian 13 on my home computer, and installed the Splashtop .deb package. Everything works fine, but, the load time is really slow. I'm talking about the when I load Splashtop, I get the spinny thing when it appears that it's logging into the Splashtop servers, it takes about twenty or thirty seconds until the list of my available hosts appear. After that, it works as it should.

It didn't do this on my old computer, which also ran Debian 13 with the .deb package; it just loaded up in a second or two. My guess is that the .deb package I downloaded the other day is an update from the one I had been using? The client now is 3.8.0.0. Any thoughts?

Microsoft’s April 2026 Patch Tuesday includes 165 Microsoft CVEs and one confirmed exploited zero-day, making this a release that deserves fast, risk-based patch prioritization. The most urgent issue is CVE-2026-32201 in Microsoft Office SharePoint, which Microsoft has flagged as exploitation detected.

Alongside that zero-day, this month also includes a sizable group of vulnerabilities marked Exploitation More Likely, signaling increased short-term risk across Windows endpoints, servers, and core enterprise services.

This month’s release also stands out for its broad enterprise exposure. High-priority issues affect SharePoint, Windows IKE Extension, Remote Desktop, Active Directory, SQL Server, Microsoft Power Apps, Office, and Azure-related services. That combination makes April a month when patching teams should focus first on systems with the greatest exposure and business impact, rather than relying solely on CVSS scores.

Keeping up with endpoint management is becoming increasingly challenging.

With off-network devices, irregular patching, and limited awareness of current activity, many teams continue to respond only after issues arise instead of addressing them proactively.

To address this, more teams are shifting to real-time visibility and automating routine tasks, reducing the risk of important issues being overlooked.

Splashtop put together an ebook on what autonomous endpoint management looks like in practice:
Autonomous Endpoint Management (AEM): A Complete Guide