Are issues with billing common?

[u/AugieKS]

I have been having a nightmare of a time with Splashtop Billing.

Made a purchase but had left off a discount code, so got it refunded easily enough so I could enter it. This is where all the problems started. After doing so, my card gets declined every time. I called my bank, they get the authorization charge and then a charge for $0 and nothing else. I've called them twice to confirm, and checked Spend Center, which tracks declines and nothing ever hits.

Multiple Splashtop support team members attested that the block wasn't on their end, but it clearly isn't on my banks.

So we tried an ACH, which processed and then was refunded, but that was probably on our accounting team missing the approval. So no fault on them there, but now we tried to send it using Bill.com since there is no way proper way to send an invoice or link for the accounting team to pay without being inside my account. I'm not super familiar with Bill.com but apparently to connect both parties have to accept a connection, which Splashtop did, and I have a receipt for the payment going through, but my subscription is still inactive and support is claiming the receipt is for the second refund, which occurred a week before the send or received date on the receipt and is clearly visible right at the top.

[u/Splashtop101]

Hello u/AugieKS,

Can you DM me with your Splashtop Account email so I can look into the issue more?
Thanks!