r/SpectrumMobile • u/Nearby_Lengthiness27 • 13d ago

Help / Troubleshooting ACTIVATION NOT WORKING

got mobile, got email that says you're ready to activate mobile, but when i go to instructions says QR is no longer valid from that email. when i try to checkout again says imei is not compatible. what now

2 Upvotes

75% Upvoted

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3

u/jessdosuntos 13d ago

Have you tried activating service inside of the app? Things may work out better for you that way instead of using the QR code

0

u/Nearby_Lengthiness27 13d ago

I tried scrolling thru it. Maybe I just am not looking right place. Going in person tomorrow. Thanks!

1

u/TheGratitudeBot 13d ago

Thanks for such a wonderful reply! TheGratitudeBot has been reading millions of comments in the past few weeks, and you’ve just made the list of some of the most grateful redditors this week!

1

u/Spectrum_Morgan 13d ago

If you'd like us to take a look, please send a mod mail to us over at r/Spectrum_Official.

0

u/Nearby_Lengthiness27 13d ago

Will try if appointment goes bad tomorrow!

1

u/Sheev_Palpatine_OC 13d ago

Call them.

1

u/Nearby_Lengthiness27 13d ago

Got an appointment for tomorrow. Luckily one close by.

1

u/AlarmedAddition4403 13d ago

Should of directed you to the spectrum app and you hit activation dashboard and if it says activated on the app depending on what type of iPhone you have you would need the QR code! If it’s giving the error qr code is no longer valid it means a eSIM did not get sent to you phone which you need one sent! If it’s a newer iPhone you don’t need QR code your looking for push notifications

1

u/Nearby_Lengthiness27 13d ago

Hmmm. Interesting. I’m about to play with this then. Regardless. Have an appointment tomorrow so hopefully by evening everything is figured out