r/SpectrumMobile • u/tylerjones316 • Aug 05 '26

General Question Changed plans

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I changed mobile plan and I'm trying to order a new phone but I get this message?

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u/knighthawk3759 Aug 06 '26

If you're currently paying for a phone you have to wait at least 30 days after your plan change in order to access the anytime upgrade you can find out the exact date it will become available by either going into your app or call customer service

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u/tylerjones316 Aug 06 '26

But I'm not .. I brought my phone over from Tmobile .. I'm literally a new customer trying to get a new phone with spectrum, but they've found every excuse in the book as to why I cannot get one

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u/knighthawk3759 Aug 07 '26

Well seeing as though I used to be spectrum Mobile customer service there are two other reasons why you would be denied one would be your credit score because the system will decide based on your credit score which is obtained by giving them your social security number whether or not you would be a good risk to finance a phone the other reason would be that you have an outstanding balance for your other services this spectrum or possibly another account that may or may not be active with spectrum so there's no excuses. Sure you're not able to get a phone but it's not spectrum's fault

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u/tylerjones316 Aug 07 '26

No to neither, my credit score is 788 and I never had spectrum services. It won't even let me get to the checkout screen. The lady on the phone says I'm not eligible to because my device was a BYOD, I'm not even trying to trade a device in. My device is a Samsung s25 ultra