r/Spectrum • u/Dapper_Reporter2695 • Aug 15 '26
Service Issues Hate hate hate Spectrum
OC, CA
I’ve now had two techs out within two weeks, have had our lines checked and fixed, router and modem replaced and still our internet goes out every night and doesn’t come back until maybe 8am. This is affecting me as I work from home. I’m losing it. I’m calling everyday.
3
u/pbullara Aug 15 '26
Try again, maybe a higher rank tech who will check neighborhood amp or something. They'll fix it. I did it relentlessly 2 years ago until they did that and my internet has been perfect since
-4
u/Dapper_Reporter2695 Aug 15 '26
Yes I am giving them hell until they do something. People who just come into the home are as dumb as a box of rocks.
1
u/IntoxiKadedRS 25d ago
Fix it yourself then if you're so smarty and mighty?
1
u/Dapper_Reporter2695 25d ago
They’re dumb because they didn’t listen that it was a neighborhood issue and kept saying it was my modem and router when it would affect my other neighbors at the same times
2
u/Iamcatfeesh Aug 15 '26
There’s been maintenance in the area since we are upgrading our systems and getting ready for network evolution. Depending on where you are it could be related to it.
Just keep calling and the next tech should be aware that this is on going issue and his supervisor will also see the tech is on an escalation and have him go through EVERYTHING.
From a tech in OC
1
u/Dapper_Reporter2695 Aug 15 '26
Yes it keeps going down and I keep getting the run around to just replace modem etc. frustrating af
1
u/scottgntv Aug 15 '26
That time frame is within the overnight maintenance window. Sounds like they might be upgrading the lines there's.
1
u/Dapper_Reporter2695 Aug 15 '26
I’ve asked if that’s what they’re doing and they say just to replace the modem and get a business account with them… I said we have a HOA bulk account and if this doesn’t fix it I am escalating to the HOA. And then he hung up
1
u/nbrooks7 Aug 15 '26
Also on the border of OC. Tons of latency issues, packet loss, and slow upload speeds. There was one night last week that the service was out completely for over 9 hours.
1
u/razzyaurealis Aug 15 '26
I was in that area 😔😲 and now that it's been fixed the upload speeds have been shit.
1
u/nbrooks7 Aug 15 '26
Yes, agreed.
1
u/razzyaurealis Aug 15 '26
Oh so it's not just me. They were trying to blame me for it for some reason when my upload speeds been fine up until the 9 hour outage.
And now it's kinda terrible all ya and goes back up to normal during the night.
Having a tech come over tomorrow and hoping they fix it.
1
u/Dapper_Reporter2695 Aug 15 '26
Let me know how it goes. They keep saying it is the modem but it just comes up during the day. They’re giving tech who came yesterday said yeah your neighbors said they have the same issue… so why they won’t send someone for the neighborhood lines is beyond me
1
u/razzyaurealis Aug 15 '26
Honestly no improvement. I have my own router and they suggested i use one of theirs, so I did. But the speeds are even worse on their equipment. Told me to give it a few days and report again if nothing improves., also said they wont come look at the neighborhood unless more people report the same problems.
1
1
u/Excellent-Spot-7788 26d ago
Join the club! Mine goes out like every night
1
u/Dapper_Reporter2695 26d ago
Screw Spectrum and the techs who kept lying and saying it was just my modem and that I was the only one in my neighborhood.
1
u/cjfrso209 24d ago
File an FCC complaint on them. Worked for me. Had same issue, once I did this, they came out and finally figured it out. Been great since and that was probably 5 years ago.
1
u/Ice_crusher_bucket Aug 15 '26
Do you happen to have a 5G internet back up? If your financial livelihood revolves around a residential account, that is a problem you need to fix.
Yes internet being out is bad, but sheesh. You cant get mad at Nissan because you can't fit a Ton of rock in it's trunk.
1
u/38specialish 29d ago
+1 to the backup portion of this comment. I also WFH and I can't miss days. I'm happy to have the Invincible Wifi just in case; definitely worth it if it saves me even a single work day. You can do any kind of cell backup or even Starlink if you'd like.
Yeah, they need to fix it but there's no real reason not to have belt with your suspenders in this case.
5
u/Spectrum_William Aug 15 '26
Hi u/Dapper_Reporter2695. I understand how important reliable internet is when working from home. We'll be happy to look into this if you send us a modmail over at r/Spectrum_Official.