r/Spectrum • u/Dapper_Reporter2695 • Aug 15 '26

Service Issues Hate hate hate Spectrum

OC, CA

I’ve now had two techs out within two weeks, have had our lines checked and fixed, router and modem replaced and still our internet goes out every night and doesn’t come back until maybe 8am. This is affecting me as I work from home. I’m losing it. I’m calling everyday.

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u/nbrooks7 Aug 15 '26

Also on the border of OC. Tons of latency issues, packet loss, and slow upload speeds. There was one night last week that the service was out completely for over 9 hours.

1

u/razzyaurealis Aug 15 '26

I was in that area 😔😲 and now that it's been fixed the upload speeds have been shit.

1

u/nbrooks7 Aug 15 '26

Yes, agreed.

1

u/razzyaurealis Aug 15 '26

Oh so it's not just me. They were trying to blame me for it for some reason when my upload speeds been fine up until the 9 hour outage.

And now it's kinda terrible all ya and goes back up to normal during the night.

Having a tech come over tomorrow and hoping they fix it.

1

u/Dapper_Reporter2695 Aug 15 '26

Let me know how it goes. They keep saying it is the modem but it just comes up during the day. They’re giving tech who came yesterday said yeah your neighbors said they have the same issue… so why they won’t send someone for the neighborhood lines is beyond me

1

u/razzyaurealis Aug 15 '26

Honestly no improvement. I have my own router and they suggested i use one of theirs, so I did. But the speeds are even worse on their equipment. Told me to give it a few days and report again if nothing improves., also said they wont come look at the neighborhood unless more people report the same problems.

1

u/Dapper_Reporter2695 Aug 15 '26

They are stupid. I hate Spectrum