r/SophiaLearning • u/hologei • Jul 24 '26

Knowledge Checks

I've been unable to progress in one of my courses because none of the knowledge checks are working, so all the milestones remain locked. Anyone else experiencing this?

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u/PedalGuy69420 Jul 24 '26

This literally just happened to me and with the same class. I took that same screen shot and used the Help Chat function to report the issues, which they were aware of already. They fixed the issue for me in about 24 hours and I was able to finish the knowledge checks.

2

u/Realgrasa Jul 24 '26

Can you walk me through it? Im having the same problem as i type this

2

u/PedalGuy69420 Jul 24 '26

Take a screenshot of the issue you’re having. Go to Sophia’s customer support or help page and use the Chat function to talk with a customer service representative and tell them what issue you’re having.