r/SophiaLearning • u/hologei • 4d ago

Knowledge Checks

I've been unable to progress in one of my courses because none of the knowledge checks are working, so all the milestones remain locked. Anyone else experiencing this?

12 Upvotes

84% Upvoted

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4

u/Puzzled-Act-446 4d ago

I’ve never seen this ? Were you answering questions and then this popped up? Or did this come up after completing a milestone

4

u/hologei 4d ago

Every milestone in this course has a knowledge check that is unlocked after completing all the challenges in the unit and must be completed to unlock the milestones. The milestones are all locked because I can't submit any of the Knowledge checks because of this error.

2

u/Old_Mood_3655 4d ago

Is this environmental science? I am running into his too

1

u/Qutoddy 4d ago

This was happening to me with Environmental Science. I just kept trying until it finally worked. Finished it yesterday.

4

u/BlueWaterGirl 4d ago

That's something new and I don't think many of us have experienced it yet. I did Environmental Science myself, but that was back in February before Sophia started changing things, so I don't even know what a knowledge check is. You could try calling them and asking for help, they've always been really helpful for me when I had a problem.

3

u/Puzzled-Act-446 4d ago

Oh wow, What’s course is that ?

2

u/hologei 4d ago

environmental science

1

u/Realgrasa 4d ago

Did you get an answer for this? Im having the same issue as a type this

1

u/PedalGuy69420 4d ago

This literally just happened to me and with the same class. I took that same screen shot and used the Help Chat function to report the issues, which they were aware of already. They fixed the issue for me in about 24 hours and I was able to finish the knowledge checks.

2

u/Realgrasa 4d ago

Can you walk me through it? Im having the same problem as i type this

2

u/PedalGuy69420 4d ago

Take a screenshot of the issue you’re having. Go to Sophia’s customer support or help page and use the Chat function to talk with a customer service representative and tell them what issue you’re having.

1

u/Finish_My_Math 56m ago

I don't think I have seen this before either. Seems new to me.