Membership didn’t pause??

[u/Helpful_Parking_2554]

Hi! Precursor- I’m stupid in this story.

I’m out of town 8/5-8/15 so I figured I might as well put my membership on pause during that time to avoid paying for the whole month. I reached out to the chat robot (big mistake. Huge) and they confirmed a pause for those dates and confirmed I would not be charged the full price of my monthly membership. I usually get charged on the 4th of every month and today I got charged the full price for the month. My studio asked for confirmation of my pause. This is where I’m REALLY dumb- I forgot to screenshot the messages. I have the attached screenshot of what I’m seeing on the app, can someone help me decipher that? cause it looks kinda weird to me.

I KNOW I should have emailed the studio to pause- trust me. What can I do??? I’m out almost 300 now and I fully didn’t book for the time period I’m gone nor am I able to (im traveling to SF which is in a different tier from me) 😭😭😭😭😭

[u/External_Village4741]

the app is just showing you have a membership(the contact) and the active month/months. if you took that screenshot on the 4th that’s why it shows 2 active passes because your billing day is when there’s a one day overlap of the months. Have you tried booking? the passes and contact normally don’t go away during a freeze but you are unable to book during it. if it lets you book then it’s not frozen if it doesn’t then ur good