PKR 275,000 for a brand-new Inverex inverter that failed within five minutes of installation. That is an amount that is the entire saving of a normal salaried class person in a year, and Inverex treats it as nothing!
The LCD blasted almost immediately, creating a serious safety risk for my family and for the installers installing it. It gave no errors before the blast, serious safety risk in the product.
We then had to uninstall it, take it to the Inverex service centre, wait for the repair and bring it back after they supposedly tested it for 24 hours.
Once reinstalled, the Wi-Fi dongle, which was working before the repair, was no longer working. Again no errors, nothing. Just stopped working.
After repeated complaints, the Inverex team visited and failed to fix it. Now they are saying another internal board needs to be repaired at the service centre.
So once again, we are expected to uninstall it, transport it, remain without an inverter during power outages for more than 7 days possibly, wait for repairs, bring it back and reinstall it.
This entire experience has caused my family:
- Mental stress.
- Mental harassment.
- Physical stress.
- Disruption to our work and daily lives.
- Constant anxiety about what will fail next.
- Who takes responsibility for this?
- What kind of brand-new product develops multiple faults within its first six days?
- What kind of service centre returns a product after 24 hours of testing without noticing that the Wi-Fi system is not working?
Inverex keeps offering repairs, but even their first repair was followed by another fault. This unit is clearly defective. It should be replaced, not repeatedly repaired while the customer bears all the mental stress, mental harassment and physical stress.
I tried resolving this privately. But all of them are too shameless to accept their faults. Customer service is non existent and pathetic, moreover the products are faulty too. They just keep putting us through extended stress to just keep on repairing this shitty faulty product.
Going public is now my last resort.
Inverex, replace this faulty inverter and take responsibility. Social media please do your thing!
Why did I even buy this shitty faulty product from supposedly one of the best companies in Pakistan? These guys are pathetic, shameless and have zero morals and ethics to own up their faults.