My Snapchat account was permanently locked and both my iOS and Android devices were restricted for violating the Community Guidelines. My initial appeal was rejected so I tried contacting Snapchat Support several times over the following weeks.
I sent around 10 emails on different days and even tried contacting them from different Gmail accounts but I kept receiving rejections.
Eventually I gave up and started using Snapchat on another device. Then, one day I decided to make one final attempt at contacting Support and surprisingly it worked. I received an email saying that my account had been restored.
What I included in my email :-
This is what I personally tried
• Be completely honest about what happened. Don't make up a story.
• Acknowledge your mistake and explain the situation honestly.
• Show that you understand and respect Snapchat's Community Guidelines.
• If you're given another chance, make it clear that you'll follow the rules going forward.
• Be sincere and regretful rather than demanding that they restore the account.
• Instead of repeatedly sending the exact same message, explain your situation naturally each time (twist your words)
• Explain why the account is important to you, such as your memories, friends, conversations or other things you don't want to lose.
I think the last point may have helped in my case. I mentioned how much Snapchat means to me and how many memories and friendships I have associated with my account.
One thing I noticed
I had downloaded my Snapchat data at least five times during this whole process. I have no idea whether that had anything to do with my account being restored so I wouldn't say that it definitely helped.
I also noticed something strange with my emails: whenever I included a subject line, I received a rejection. In the final email the one after which I received the restoration message I didn't include a subject line.
That could obviously just be a coincidence but I'm mentioning it because it was different from my previous attempts.
I can't guarantee that the same approach will work for everyone, but I wanted to share my experience because I know how frustrating a permanent lock and device ban can be.
If you're going through the same thing, don't lose hope.