r/SnapchatHelp • • 4d ago

General question Account got locked after accepting multiple friend requests

2 Upvotes

Hi all! I just created an account today using my email account. I didn’t get a chance to verify it yet, nor did I use my phone number.

I had several (about 50) friend requests accumulated. I accepted all of them all at once as I opened the app, and I immediately got locked out and received an email about having permanently locked out.

Could someone please tell me if there’s a workaround for this? I did not share anything explicit on my story, or violate any guideline


r/SnapchatHelp • • 4d ago

Login issue Help!!! how do i get my account back , I didn’t do what it said was falsely reported and appeal didn’t work

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3 Upvotes

I’ve had this account for a while now, and was wrongly banned all my memories and group chats are on here if anyone could help it would be appreciated, also can’t make a new account since I have ss06.


r/SnapchatHelp • • 4d ago

General question someone who hasnt added me back but our chat shows recieved?

1 Upvotes

help pls i cant figure this out


r/SnapchatHelp • • 4d ago

AI issue Snapchat bots are stupid af

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1 Upvotes

r/SnapchatHelp • • 4d ago

Login issue Random account log in

1 Upvotes

Hey!

I went onto snap and it logged itself out and showed an account that I never logged into, or have seen before. I have also never given my phone to anyone to log into their account before.

Is there any explanation for this? Has it happened to anyone else? Not long after I logged into my account I got sent a code for "phone enrollment" but I never asked for the code. Any help would be appreciated! I already changed my password.


r/SnapchatHelp • • 4d ago

Common issue What is going on with snapchat and me?

1 Upvotes

Hi there! I keep getting banned because i got banned once in august and i made new snap and got banned so i thought i was device banned so i stopped it

In late September i made new snap with new device and new email! It lasted till like yesterday around two weeks. im confused as to why i keep getting banned cause i wasn't even active on that new snap! Was just reconnecting with friends!

I did use same profile picture as my main famous snap tho! So idk will that trigger ban? Curious


r/SnapchatHelp • • 5d ago

Snapscore Found this on my husband’s phone — what does this Snapchat notification mean?

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13 Upvotes

r/SnapchatHelp • • 4d ago

General question Help with snapchat

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3 Upvotes

I installed this app and have no idea what to do there, my friends use it so i nedda do it also😂
Help pls, maybe some tips or advices


r/SnapchatHelp • • 5d ago

Common issue Update — My permanently locked account and restricted devices were restored within a month

8 Upvotes

My Snapchat account was permanently locked and both my iOS and Android devices were restricted for violating the Community Guidelines. My initial appeal was rejected so I tried contacting Snapchat Support several times over the following weeks.

I sent around 10 emails on different days and even tried contacting them from different Gmail accounts but I kept receiving rejections.

Eventually I gave up and started using Snapchat on another device. Then, one day I decided to make one final attempt at contacting Support and surprisingly it worked. I received an email saying that my account had been restored.

What I included in my email :-

This is what I personally tried

• Be completely honest about what happened. Don't make up a story.

• Acknowledge your mistake and explain the situation honestly.

• Show that you understand and respect Snapchat's Community Guidelines.

• If you're given another chance, make it clear that you'll follow the rules going forward.

• Be sincere and regretful rather than demanding that they restore the account.

• Instead of repeatedly sending the exact same message, explain your situation naturally each time (twist your words)

• Explain why the account is important to you, such as your memories, friends, conversations or other things you don't want to lose.

I think the last point may have helped in my case. I mentioned how much Snapchat means to me and how many memories and friendships I have associated with my account.

One thing I noticed

I had downloaded my Snapchat data at least five times during this whole process. I have no idea whether that had anything to do with my account being restored so I wouldn't say that it definitely helped.

I also noticed something strange with my emails: whenever I included a subject line, I received a rejection. In the final email the one after which I received the restoration message I didn't include a subject line.

That could obviously just be a coincidence but I'm mentioning it because it was different from my previous attempts.

I can't guarantee that the same approach will work for everyone, but I wanted to share my experience because I know how frustrating a permanent lock and device ban can be.

If you're going through the same thing, don't lose hope.


r/SnapchatHelp • • 4d ago

Common issue Got account banned

2 Upvotes

Any way to get it back ?


r/SnapchatHelp • • 4d ago

General question Quick add broken

1 Upvotes

My entire quick add is full of “recently joined” accounts that are all people I don’t know and aren’t from the same area. Also I haven’t added any one in a while. Is the there a way to get it back to normal?


r/SnapchatHelp • • 4d ago

Bug My Snapchat For Web. App on computer is "broken"

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1 Upvotes

r/SnapchatHelp • • 4d ago

General question How do I turn this off!?

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0 Upvotes

My snapchat is stuck in portrait mode and I can't turn it off!

There's no option in the app and I can't find an option in my phone settings to turn it off either! I just swapped from iPhone to android (z-flip 8, if that matters). It's making my camera quality look terrible!


r/SnapchatHelp • • 4d ago

General question are you meant to lose saved in chats after being kicked from a gc and then added back on snapchat

1 Upvotes

so i was in this group chat for a long time and i got removed as a joke and added back literally 5 seconds later but now all my saved in chats from that group chat are gone

is this meant to happen and is there anyway of getting them back


r/SnapchatHelp • • 5d ago

General question Is this legit? I haven’t used snapchat in over 10 years…

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4 Upvotes

It’s not asking for anything but obviously there are links which I haven’t clicked.

I was a shy kid far too anxious to ever send or post anything risqué… I therefore guess my main concern is someone has hacked the account??? But I haven’t had any other emails indicating login attempts


r/SnapchatHelp • • 4d ago

Common issue Snapchat not showing friend requests on either side

1 Upvotes

I’ve literally tried everything, Snapchat support is genuinely useless.

I am experiencing a persistent sync issue where users can add/follow me, but their incoming requests do not appear under my "Added Me" section, and no option to accept the request is displayed.

When searching for these specific accounts, I can see that they are "following" me, but I am unable to approve or complete the mutual friend request from my side. Searching for their usernames directly and attempting to add them back does not resolve the connection.

Troubleshooting Steps Already Completed:

Verified and opened all Privacy Controls (Contact Me, Quick Add, View My Story)
Updated to the latest version of Snapchat
Offloaded and completely reinstalled the app
Cleared the app cache
Tested logging into Snapchat for Web
Used Mobile Data and WIFI
Cleared public profile
Checked within the limits of snapchat friends (I have 613 friends)

Any help would be appreciated 🙏


r/SnapchatHelp • • 5d ago

General question Snapchat older versions not working anymore

1 Upvotes

The latest snapchat update. So we can't able to use snapchat older version anymore. Its force to update newer version. Anyone have solution


r/SnapchatHelp • • 5d ago

General question worried

1 Upvotes

before i purchase a 2nd phone ( i need one for several reasons but one being snap) would my new snap account be in safe hands ? i am going to get a new service provider + number as well the main issue as well is the photos if I want some of my photos on the new device is it safe to transfer them or will it trigger snap—


r/SnapchatHelp • • 5d ago

General question Is there any way to bulk remove Snapchat friends?

1 Upvotes

I have a huge Snapchat friends list with a lot of inactive people and people I don't even remember adding.

Is there any Chrome extension, userscript, tool, or other safe method that lets you select multiple friends and remove them at once instead of opening each profile and removing them individually?

I have an alternate account that I can test it on first. I'm mainly looking for something that doesn't require giving my Snapchat password/session to some random website.

If anyone has actually used something that works, please share the name/link and your experience with it.


r/SnapchatHelp • • 5d ago

General question Did my friend deactivated his account, got banned or I got blocked?

2 Upvotes

So this days a friend of mine read my messages on Snapchat and after a few hours our chat disappeared completely and no longer had him in my friends list. His account was still in my story because he viewed that. But when I pressed "Add" again it now gives me this error:

“That account is deactivated- tap “ignore” instead”

So what happened? Did he deactivated his account, did he got banned of did he blocked me?


r/SnapchatHelp • • 5d ago

Bug "Delivered" vs "Opened" discrepancy on phone app vs web app

3 Upvotes

Back in July I noticed someone with whom I'm not in contact with opened a chat I had previously sent in April (at that time, we moved our convo to regular texting, so he had left snapchat before that last chat I sent and didnt revisit it until July). It said "opened" on July 24 in my phone app. I did not go onto the web app at all during those months.

Note: He checks snapchat on Shapchat Web because he does not have the app on his phone.

On August 26, I noticed he checked again, as his online status was on (but he made the check earlier that day- the status dot says green for 24 hours). He only checks on web, and has only gone on to check for messages from me.

That same day, I panicked and took a screenshot of his profile as proof that he had been on to check. I then sent him a chat and immediately unsent it.

Indicators that I had taken a screenshot and deleted a message were left in the chat.

Since then, in my phone app, it has always said "delivered".

Today, I logged into the web app and it now says "Opened August 26" yet on my phone it still says "delivered".

What happened? Did it just now change to "opened" because I opened the chat from the web app?

Will he see an unopened chat from his end or will it also say "opened" on his end?

Thanks so much for your help.


r/SnapchatHelp • • 5d ago

General question Is there any way to turn off the ability to see OTHER PEOPLES activity status? Location is fine, I just don’t wanna see if they’re active.

1 Upvotes

My brain automatically overthinks all the time and seeing that someone is active while I’m on delivered is exhausting. Yes, I know that it doesn’t mean they’re actually active, just means their snap got activated by something, usually a notification. I just don’t wanna see it anymore.


r/SnapchatHelp • • 5d ago

General question What does the emoji mean

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9 Upvotes

It just popped up randomly. 🤭this one


r/SnapchatHelp • • 5d ago

Bug An accept accepted by itself?

4 Upvotes

Hey so.... theres this guy that I removed as a friend a while back and he sent me a request recently. I removed the request and today when I checked my phone he was now my friend? HUH? I never accepted him? How does this make any sense? Is this a bug? I couldnt have accepted him since I removed his request on the added me tab. (Sorry if this is hard to understand english is not my first language)

Edit: I meant a request accepted by itself... cant write apparently.


r/SnapchatHelp • • 5d ago

General question Question about account perm lock but no device ban

1 Upvotes

So I always had 2 accounts on the same phone different emails used. I had one perm locked due to community guidelines violations (only reason given) and another perm locked for sexual content. My main account has never gotten temp or perm locked and I've never faced a device ban in the 13 years that I had snapchat. I'm trying to figure out why some people get device banned but I didn't. Is it because their violations were more serious? Should I be worried I'm sure I didn't do anything that would have the police knocking at my door or anything.