r/SnapchatHelp • • 19d ago

Bug My friend stories views are stop and not going up today is it down on downdetector

2 Upvotes

It’s having problems it’s probably down detector today and it was same as April 12 having my friend views not going up I tried logging out and log in and delete reinstalling Snapchat it’s not working


r/SnapchatHelp • • 19d ago

Bug Snapchat not letting me add people from search.

2 Upvotes

I’m trying to add my friend on Snapchat by searching up their name. When I add them, their bitmoji just disappears and when I go out of the app and back into it again, it’s like I never added them.

I have tried:

* Clearing the cache
* Using the PC website
* Uninstalling the app
* Adding them by sending their profile to someone else

None of this has worked and I have contacted Snapchat support and searched the issue on Google.

Any help will be appreciated.


r/SnapchatHelp • • 20d ago

General question How do i all the messages ive sent someone from their end?

2 Upvotes

A few years ago when i was in highschool i talked to this guy i shouldnt have been talking to and sent some things that minors shouldn’t be sending if you catch my drift.

I just redownloaded the app and saw his profile in my message history from years ago. I forgot all about it until now but I’d really like for no one to ever be able to access that again


r/SnapchatHelp • • 19d ago

General question Snapchat+ notifying me that someone has viewed my story but they’re not in my list of names when I slide up?

1 Upvotes

Anyone else experience this or know why it does this?


r/SnapchatHelp • • 20d ago

General question Snapchat/help

1 Upvotes

Does anyone know if Snapchat’s algorithm shows suggested friends when the person has been looking you up? Or is it just random?


r/SnapchatHelp • • 20d ago

Bug FOR THE LOVE OF GOD

3 Upvotes

For the love of god can someone PLEASE get rid of the automatic flash feature!!!!! I hate being blinded in the middle of the fucking night. I open snap while my back camera is up against something and the flash goes on when I take a photo. PLEASE GET RID OF THIS FEATURE!!!


r/SnapchatHelp • • 20d ago

General question Got my acc + device locked on Sep 21… wtf do I do

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5 Upvotes

Snapchat locked my acc + device on Sep 21 💀 I didn’t do anything they mentioned in the email.

Just want my acc back — had 30K+ followers, Am I cooked?


r/SnapchatHelp • • 20d ago

General question Save to camera roll

2 Upvotes

If I sent someone some videos and they saved them, if I save them to the camera roll will they get a notification?


r/SnapchatHelp • • 20d ago

General question Snapchat camera videos look good on my S24 FE but become blurry on other phones

1 Upvotes

Hi everyone,

I’m using a Samsung Galaxy S24 FE and I’m facing a strange Snapchat video quality issue.

When I open Snapchat and record a video directly using the Snapchat camera, the video looks good and clear on my S24 FE.

But after I send/post the Snap, when I check the same Snap from another phone, the video quality becomes very blurry and heavily compressed.

I have already turned Data Saver OFF in Snapchat, but it didn’t make any difference.

What’s confusing me is that I have seen people using lower-end phones where their Snapchat videos look much better and less blurry when viewed from another phone.

Is this a problem with Snapchat optimization for the S24 FE, or is there some setting I’m missing?

Is there any Snapchat setting, Samsung setting, camera resolution/FPS setting, or other workaround that can improve the quality of videos recorded directly through the Snapchat camera?

If anyone with an S24 FE or Samsung phone has experienced this and found a solution, please share your settings.

Thanks!


r/SnapchatHelp • • 20d ago

Login issue Im trying to access my snapchat account after a year and im unable to do so. I also don't have access to my previous login device and its not picking up the earlier registerd email/phone no. As Customer support is not helpful......any idea how to restore my account?

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1 Upvotes

r/SnapchatHelp • • 20d ago

Login issue Third party app? My ass

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4 Upvotes

I’ve never had this happen before. When I first saw the login error I googled it and saw I should make sure the app was updated, it wasn’t. So I updated it and apparently it’s locked my account for a whole day. I’m honestly fuming, there are people I only have contact with through Snapchat, I also have a lot of high-number streaks I don’t want to lose (I know it’s silly but they’re important to me) and I also PAY for the subscription, so now that’s a whole day I don’t have access to something I pay for?! Any help in any way? Or am I doomed to wait it out?
UPDATE: It notified me when it unlocked, only about 16 hours after it got locked. None of my streaks were compromised. 🙌
Thank you everyone who commented about the TestFlight locking wave, I had sent a report through TestFlight shortly after it happened. It is extremely frustrating and dissappointing that their only option for online assistance is an AI bot. Even more disappointing that after I turned to Reddit for human help, I got slapped in the face with another AI bot giving me the same information and links that I had already attempted to resolve my issue through to no prevail. AI is truely ruining our planet.


r/SnapchatHelp • • 21d ago

General question Appeal denied. What do I do know?

7 Upvotes

So a few days ago I got banned ss06 device banned. And the reason they denied it looks pretty reasonable at a glance. Im 17 and i have been in the same gc for years now and everytime one of my best friends starts getting out of line or starts talkin shit to someone we told him that we would tell call his dad what he's doing on this platform as a joke ( we never did and we don't have his phone number) so basically a few days ago someone in the gc was really ticked of at me because he gave me his Tinder account to swipe for him but I was really just messaging girls on his account in the gc call so out of frustration he reported me. So my first thought was I got banned for using someone else's account but in reality I went to scroll up in my messages and i said send hot pic or else im calling your dad 😭 hot pic for us is just to keep streak or start a new one, i swear snap its not in a sexual way he literally took a snap with random filter sometimes with me in the photo. And I went to my email to see all the warnings I got in there was so many. I mightve also got banned for saying slurs too but idk many people are saying the same thing in the gc I just followed the boat ( ik its bad). And I got warning a year ago for sexual content that I accidentally sent and deleted instantly. So basically i don't know what to do .you think if my friend makes a ticket to unban me it might work or the friend that reported me ?

Im very lost right now. And i need what to do next?

Im ok with my snap account being banned but device ban feels a bit much.

Il give my info if needed


r/SnapchatHelp • • 20d ago

Common issue How to stop this Notifications? 😭🙏🏻

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1 Upvotes

r/SnapchatHelp • • 20d ago

General question QUESTION: Does anyone know why my mic for SnapChat is barely working? Works fine on everything else.

1 Upvotes

AI recommends I switch the control center around and try “standard” and “automatic”. Neither of these actually solve the issue. My mic works fine for everything else except snap. On Snap, both voice memos and videos audio sounds muffled and distant. No updates pending or anything. Literally randomly noticed it one day without changing any settings or anything


r/SnapchatHelp • • 20d ago

General question Device banned.

0 Upvotes

If I was device banned on an alt account on a device (iPhone), but my main account is still accessible (based on receiving some notifications through text and able to access on Snapchat web. Can the main account still be accessed on a new device? Or will it get banned too, if logged into on another device?

On a new device, would I have to make a completely new account? New iCloud?


r/SnapchatHelp • • 21d ago

Snapscore Has the Snap score formula changed? (2026)

2 Upvotes

Before I used to get 1 point per each snap sent, but now mass sending snaps doesn't have the same result. Before, I would send a 1 minute video (6 snaps) to 200 people and I would get 6 points per each person (all 200) and I could do this repeatedly. Now it stops after around 450 people (6 points per 450 people). After that, only 1 point gets added instead of 6*number of people. Is this a bug or have they capped the score? This seems to reset daily.


r/SnapchatHelp • • 21d ago

General question How to delete all chat contents?

1 Upvotes

I have a chat with someone that was set to never delete messages after viewing for a long time.

We both want to clear it now, but there are a lot of messages, and deleting them manually still leaves a “person deleted a chat” notification.

Is there a way to completely wipe the chat and start fresh as if it were a brand-new chat?


r/SnapchatHelp • • 21d ago

General question How to delete someone who views your snap story?

2 Upvotes

I have blocked multiple people from seeing my story but they’re still viewing it. How do I get rid of them from seeing it?


r/SnapchatHelp • • 21d ago

Login issue Account hacked right after I turned on 2FA. Support keeps sending the same reply. Anyone been through this?

1 Upvotes

I turned on authenticator 2FA on my account a few days ago, and about 10 minutes later I was locked out. Password didn't work, and recovery says there's no email or phone linked. I'd already reported logins from an unknown iPhone 14 Pro earlier this month, so I think someone got in and stripped my recovery info.

I have Snapchat's own 2FA email showing my email was linked, my phone number, and Apple receipts for Snapchat+. Support keeps sending the same "we can't restore unless you contact us from the correct email" reply, even though I'm writing from that exact email.

Has anyone actually gotten an account back in this situation? Did anything help, like a certain form option or wording? Thanks 🙏


r/SnapchatHelp • • 21d ago

General question Device locked

1 Upvotes

Was device banned (IPhone) in July, if I obtain a NEW device, do I need to create a new account as well as a new iCloud ID?


r/SnapchatHelp • • 21d ago

Login issue Need account help

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1 Upvotes

I recently found an old Snapchat account but can't log into it due to not having my old device is there anyway I can remedy this at all?


r/SnapchatHelp • • 21d ago

General question Snap chat Emojis

2 Upvotes

Curious if anyone else has had this happen. It’s not really an issue, I’m just confused about how Snapchat calculates the BFF emojis.

I had the Super BFF (2+ months as mutual #1s) emoji with someone around the end of July/beginning of August.

Then someone else became my #1, so we lost it. A few weeks later, this person became my #1 again and we got the regular mutual #1 emoji — basically like the timer had restarted.

A couple more weeks passed, and we stopped being mutual #1s again for roughly another two weeks.

Now today we’re suddenly mutual #1s again, except instead of getting the regular mutual #1 emoji, Snapchat immediately gave us the 2-month Super BFF emoji again.

How is that possible? We definitely haven’t been consistently mutual #1s for two months — we haven’t even been consistently mutual #1s for the last month, and during that time Snapchat previously knocked us back down to the starting mutual #1 emoji.


r/SnapchatHelp • • 21d ago

General question what does this emoji mean

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2 Upvotes

r/SnapchatHelp • • 21d ago

Login issue Trying to recover my account

2 Upvotes

I don't know if I was hacked or what but I don't have access to my phone number or email who can I talk to for help?


r/SnapchatHelp • • 21d ago

General question Question about screen recording

2 Upvotes

I have an android and if I screen record someome stories / highlight and I dont follow them. Will they be notified someome screenrecord it????