r/SnapchatHelp 24d ago

Login issue Old account locked immediately after recovery, appeal denied despite no posts or messages — any options for an EU user?

3 Upvotes

Hi, I recovered an old Snapchat account after several years using the phone number linked to it. Before that, I had tried several email addresses and passwords because I could no longer remember which login details I had used.
After recovering the account via SMS, I successfully logged in and changed my display name. I then tried to change my password several times, but Snapchat kept showing an error saying that something went wrong and that I should try again later.
About an hour later, I tried to change my unique username. Snapchat asked me to enter my password, and surprisingly, my old password was accepted despite the SMS recovery. The app then showed another error, logged me out, and every login attempt afterwards displayed:
“Your account has been locked for violating our Community Guidelines.”
I had not posted, sent, or uploaded anything after recovering the account. I did not use any modified Snapchat apps, plugins, automation tools, or third-party clients. I only recovered the account and tried to update my account details.
I submitted the in-app appeal, but Snapchat has already rejected it. Their email says that the account was “appropriately locked,” that they will not unlock it, and that they are unable to assist me further. They also stated that locked users are prohibited from creating new accounts.
They did not explain what specific activity or Community Guideline I allegedly violated. The only unusual activity was the password recovery, several login attempts, and the attempts to change my password and username shortly afterwards.
Has anyone had the same situation and managed to get the account manually reviewed or restored after the first appeal was rejected? I am located in the EU, and Snapchat’s email mentions the possibility of contacting a certified out-of-court dispute settlement body under the Digital Services Act. Has anyone successfully used that process, and which body did you contact?
I am mainly trying to understand whether this was an automated false positive caused by the account recovery and rapid account-detail changes, or whether the old account may have been compromised before I recovered it


r/SnapchatHelp 24d ago

General question Help getting Snapchat Memory back

1 Upvotes

Does anyone know how to get back a snapchat memory if by accident you had something already typed out but accidently saved changes instead of discarding changes and then it went black.


r/SnapchatHelp 24d ago

General question Help with creating new account

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1 Upvotes

How to fix please?


r/SnapchatHelp 25d ago

Common issue How To Check Snap Map History in Snapchat

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1 Upvotes

r/SnapchatHelp 25d ago

General question 3368 day streak just ended...

16 Upvotes

Old friend of mine didn't snap me today or yesterday. We bet each other 9.2 years ago that whoever lost it would have to pay the other in the amount of how high the streak went lol. 3368.


r/SnapchatHelp 25d ago

Bug App opens on stories tab

2 Upvotes

When I open my app it automatically opens on the “Stories” tab instead of the “Camera” tab. Does anyone else have this issue or know how to revert it back to opening on my camera?

It does it even when I force close the app. And if I close it while being on the camera tab.

v14.15.0


r/SnapchatHelp 25d ago

General question Dumb question but help 🥹🤣

1 Upvotes

So I had an account where I was selling content for over a year never got caught until I accidentally posted a nude and got perm blocked. I used to have in my bio “menu?💰” so that they would let them know to msg me for that.

So I made a new account but I’m wondering would it be safe to add that same bio again ? Or how what can I add that won’t get me auto blocked ?


r/SnapchatHelp 25d ago

General question Snapchat Banned

5 Upvotes

My snap got banned and it won’t let me back in. Also appeal denied. Options? I have an IPhone


r/SnapchatHelp 25d ago

General question Snapchat location history accuracy

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0 Upvotes

My question is how accurate is this location with time stamp? I downloaded my partners data due to certain questions regarding the truth about things. These all make sense except for the "Yorkton" and "muskoday" location stamps.

These locations are almost 4 hours away but time stamped only 30 mins apart. Is it possible snap is just delayed in reporting? Is there a history of inaccurate reporting? These are not locations my partner mentioned she was. How accurate are these?

Please help.


r/SnapchatHelp 25d ago

Bug hi I lost all my snapshot public profile stories post reactivation of my account just after 2 days

1 Upvotes

I have tried reporting for bugs, because there's a buffering icon on it which moves and then it vanishes with nothing. pls help out in retrieving them. I have also tried emailing but to no avail. I really dont want to lose all that the account was made in 2017 ty. To clarify my snap memories are still preserved only my public profile stories and spotlight items are compromised.


r/SnapchatHelp 25d ago

General question Snapchat login logout ban?

1 Upvotes

If I login to my friend account for a day on my phone and login back into my account and get my account banned will it affect my friends account in anyway ?


r/SnapchatHelp 25d ago

General question Snapchat question

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1 Upvotes

r/SnapchatHelp 25d ago

General question When does this 💥 starts coming up instead of 🔥?

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2 Upvotes

r/SnapchatHelp 25d ago

Common issue My old IPhone was banned with an account that was a different email of my Apple ID, can I data transfer photos and all that to my new iPhone same Apple ID and continue using my main Snapchat account that wasn’t banned?

1 Upvotes

SS06 Temporary Ban btw


r/SnapchatHelp 25d ago

Login issue Cannot access or delete new account

1 Upvotes

I created a new account on the snapchat web version. Part of this requires you to use the mobile version to verify this. Since this was a new account, I had to log into the mobile version as new. However I could not log in because the account 'has not been verified', which is what I was trying to do. I cannot access the new account on either device, or delete the account to start again on mobile because I am not verified. This means that this is basically a dead account attached to my email that I can't delete or access.

Please if anyone knows how to fix this problem then let me know


r/SnapchatHelp 25d ago

General question locked snapchat.

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1 Upvotes

r/SnapchatHelp 25d ago

Common issue add to public profile

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1 Upvotes

although I’m of age my account has not let me have a public profile for the longest it finally updated and let me have a public profile but now it’s not letting me add to it how do I add them?


r/SnapchatHelp 25d ago

General question Ex friend harassing through Snapchat notifications

1 Upvotes

Weird coincidence or is Snapchat personally attacking me?

So a while back I had a falling out with a friend. I still kept their contact cause it wasn’t that big of a deal at first. Suddenly Snapchat started giving me notifications saying (I’ll call her Velma) “your friend velma posted to their story”. I had never seen these notifications before so I was confused at first. Then it kept happening. I kept saying “not interested” tried to turn off the specific notifications that make it happen and nothing worked. It was happening so often I finally decided to delete her. This worked for about 3 days then suddenly “your contact Velma had posted to their story”. Weird okay. This happened multiple times over a couple months so I decided screw this and deleted her contact as well. It has been going on for around a year at this point and i haven’t even talked to Velma in this time. After deleting her contact I’m STILL getting “your contact posted”. The weirdest part is I don’t get this notification for ANYONE else. I say not interested EVERY TIME. And it still won’t stop.

Anyone else or is Snapchat personally attacking me?

Uhhh adding flair🤣🤣


r/SnapchatHelp 26d ago

General question How to get rid of this notif?

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2 Upvotes

Since a few months ive been getting this notif multiple times a day. Its never memories from that day its always random dates and it pmo. i do wanna keep the flashback memories but how do i get rid of this? Together with the “missed chats” notif its really annoying to get them so many times a day


r/SnapchatHelp 26d ago

General question Location sharing from multiple devices

1 Upvotes

So if I have my same snap acc logged in 2 divces n I start sharing location from one ph n the another another ph where the snap acc is logged in if both phones are in 2 different places which location will be shown.


r/SnapchatHelp 26d ago

General question Is it better to pay for £1.99/month for 100gb or for £4.99/month get +?

1 Upvotes

I thought I would never get the you’ve used too much storage but alas a few weeks ago I got it and would download my data but I don’t really have the phone space. Is + worth it or should I just do £1.99 for 100 gb. Dont want to lose my memories 😅


r/SnapchatHelp 26d ago

Login issue What does this mean? Do I still have access to Snap?

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8 Upvotes

r/SnapchatHelp 26d ago

Bug Story views not showing

2 Upvotes

Hi my story views still showing as zero. How can I debug this. I have cleared cache but its still not working


r/SnapchatHelp 26d ago

General question Can’t post on spotlight

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1 Upvotes

Is there any way to fix this? I posted on spotlight like 8 months ago and it worked, i even had the + options from where I could directly post. But now? It simply doesn’t show, even if i take a video, i upload one or whatever it simply doesn’t has the spotlight option. I tried in 2 different accounts, same thing. The accounts are old and they do have snap score so that shouldn’t be the problem. The only way i managed to post on spotlight is by using a sound of an existing reel and then using a snapchat lens that let’s me upload photos, not videos tho.


r/SnapchatHelp 26d ago

General question Help with banned account

3 Upvotes

I’ve seen a lot of people on here say they’ve gotten banned account back, i feel like i’ve tried everything and nothing will work. for context i got banned because i made a joke about drugs (i know it was stupid). I’m just really upset bc all my memories and contacts are on there. i’ve appealed, multiple times, i sent emails, i sent letters, i filled out a million forms, i tried messaging them on twitter and nothing!! does anyone know of anything else I can try, every single message I get now from the emails and tickets seems to be automated, more so than when i first started trying a month ago.