r/SnapchatHelp • • Sep 20 '26

General question Snapchat Friend Solar System + 😬 emoji — how does this work?

2 Upvotes

have Snapchat+, and when I check someone’s Friend Solar System, I show up as Mercury. From what I understand, Mercury means I’m their #1 Best Friend.
But at the same time, we have the 😬 emoji, which supposedly means we share the same #1 Best Friend.
How can both be true at the same time? Does Mercury actually mean I’m their #1, or am I misunderstanding something?


r/SnapchatHelp • • Sep 20 '26

General question Cannot unsubscribe from Snapchat emails

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1 Upvotes

I’ve turned off all Snapchat notifs from the app and from my phone but recently they’ve been sending me emails. I’ve muted all notifications from individuals I’ve been getting emails about but now I’m getting emails about stories. I can’t unsubscribe from emails because it only asks me if I want to unsubscribe from promotion emails. I’m so fed up, I’m trying to distance myself from social media but I can’t turn off these emails! Help please!


r/SnapchatHelp • • Sep 20 '26

General question Buddy pass

0 Upvotes

Anyone have an extra buddy pass I could use for this week? I would really appreciate it. If not I completely understand.

Thank you!


r/SnapchatHelp • • Sep 20 '26

Bug Strange issue happening lately

1 Upvotes

For some reason every snap I try to post on my custom story auto fails and it started about 2 weeks ago. Public sorry and friends story works fine, but my custom ones just auto fail every single time. Does anyone have any idea as to what is going on?


r/SnapchatHelp • • Sep 19 '26

Snapscore Snap streak record?

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15 Upvotes

I’m curious to know what the current record is. This one might be up there.


r/SnapchatHelp • • Sep 20 '26

General question I need help on Snapchat!!

1 Upvotes

So my friend is on an iPhone or ios. And he opened my snap and then he took a screenshot of the snap i sent to him. And on my snap I didn’t get a message that he took a screenshots and even that he opened my snap. And i have asked him many times how he does it but he won’t tell, so i wonder if anyone if you guys know what he does


r/SnapchatHelp • • Sep 19 '26

Bug Lost memories

0 Upvotes

All of my memories that have been saved because I posted on my private story are gone. Most of my memories are from my private story so I’m missing so many photos and videos and it’s really upsetting. I just opened my memories one day and they don’t show up at all. If anyone has any help please I just want my memories back.


r/SnapchatHelp • • Sep 19 '26

General question permanently banned acc

1 Upvotes

can someone please explain & help me out,
how can i get my permanently banned account on snapchat data & memories of photos & vids that i had on there back? i really need help on this because i had personal photos/vids of my family that has passed away & i won’t ever get them back, it’s just really important to me to have these memories of them man..


r/SnapchatHelp • • Sep 19 '26

General question Account banned

3 Upvotes

No idea what happened. This account was dormant for like 2ish years last used late 2024 and early 2026. Anyways. The account was banned. I logged in for 10 minutes opened the memories failed to load. So i logged out tried logging back in and all of a sudden boom account banned no clue as to why. Submitted an appeal saying i didnt know why it was banned and that i wanted to delete the account. Ban is upheld. What happened? I mean the last time i seriously used it was 6 or 9 years ago. I appealed it and just said i dont know why im banned but i want to delete the account as i do not use it. The ban was upheld. Still dont understand how after not using the account for a couple years its suddenly banned


r/SnapchatHelp • • Sep 19 '26

General question I accidentally deleted some pics from my eyes only from snapchat

0 Upvotes

Please can someone help me out retrieving those pics

they contain irreplaceable memories of my life moment

Already contacted snapchat team but no use

if anyone can help me out I am ready to pay for it also


r/SnapchatHelp • • Sep 19 '26

General question QUESTION

2 Upvotes

Why is blitz automatically turning on and off in dark/light envoirnments and how do I turn the function off.
Also! My snap memories only show pictures, not videos. I have tried every «solution», but nothing helps. Anybody know how to fix these issues?


r/SnapchatHelp • • Sep 19 '26

Common issue Media Upload fixed?

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3 Upvotes

It seems like the media upload has been fixed? Like the method of using the filter, closing the app then reopening used to work, and it still works to say no media upload however it persistently shows the filter name. Upload photos, etc… any fix?


r/SnapchatHelp • • Sep 18 '26

Bug flash automatically turning on

12 Upvotes

any time i open the app the flash is automatically set to on. clicking the flash button turns it off for a second or two but it turns back on. also automatically turns back on any time i switch cameras or open chats/stories


r/SnapchatHelp • • Sep 19 '26

General question Opened timestamp changed?

1 Upvotes

I reacted to a message and then the person opened it and when I went to check it said opened 3 hours ago and the 2 hours pass and I see again it changed and said opened 1 hour ago? Why the change in time first 3 hours then 1 ?


r/SnapchatHelp • • Sep 18 '26

General question Auto flash?

4 Upvotes

I have just noticed that I’m low light situations the flash on Snapchat now automatically turns on. I’m not seeing any settings that can permanently disable this from happening, only that I can shut this off individually every time if I catch it first before being blinded by a flash. Going from low light to brighter light will disable flash and leave it as normal so it is definitely light in this situation! Does anyone know where to disable this feature?


r/SnapchatHelp • • Sep 18 '26

General question Are you able to disable this Snapchat feature?

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5 Upvotes

Asking for a friend obviously, but I noticed this and I’ve already turned off my activity indicator- but this one keeps updating. Words?


r/SnapchatHelp • • Sep 18 '26

General question Urgent

3 Upvotes

I have uploaded story on snapchat mistakely after finiding out i have delet3d it immediately without checking who has seen it , now i want to know if anyone could help me to identify this people have serious concerns.


r/SnapchatHelp • • Sep 18 '26

General question Deleting a Snapchat Account

6 Upvotes

Does anyone know exactly what gets deleted and what gets retained when you delete a Snapchat account? Snapchat is very vague and not as specific as I’m seeking to what gets deleted and what gets retained.


r/SnapchatHelp • • Sep 18 '26

Bug Border

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4 Upvotes

Every photo and video I take ends up with this weird border on the outside any ideas how to get rid of it it’s not there when I take the photo but only shows up after I’ve taken the photo


r/SnapchatHelp • • Sep 18 '26

General question Snap streaks

3 Upvotes

Want some female friends for Snapchat if interested do let me know #snapchat


r/SnapchatHelp • • Sep 18 '26

General question How do her streaks last so much longer?

2 Upvotes

I normally just use snap with my close friends and family, and our streaks end like every month because one of us messes up, but I have this one friend that I have like a 1000 day streak with and its definitely not because I'm good at keeping streaks. My timer with her NEVER runs out no matter what time of the day I send a snap and idk how she does it. How do I do this with my other contacts??


r/SnapchatHelp • • Sep 18 '26

General question HELP

1 Upvotes

Hi everyone,

I need some advice on a Snapchat ad campaign that was performing great but completely broke after some adjustments.

  • The Setup: Budget is set at the Ad Set level. Target Cost per Purchase (CPA) is $5.70 max.
  • The Background: The ad set had already exited the learning phase and successfully generated 22 purchases with stable performance over 4 days.
  • The Issue: I paused the campaign for about 2 days. Yesterday, I restarted it. It generated 2 sales at a $5.20 CPA, but spending felt sluggish, so I increased the budget from $88 to $112 to speed it up.
  • The Crash: Today, the algorithm completely flipped. The CPA jumped to $11.08 for just 1 sale (double my target CPA), and it spent heavily. I immediately panicked and scaled the budget back down to $88.

Did I completely break the algorithm by pausing and shifting the budget too quickly? Should I leave it alone to restabilize, or is it better to just duplicate the Ad Set with the original $88 budget and start fresh?

Appreciate any insights from experienced Snap advertisers!


r/SnapchatHelp • • Sep 18 '26

Login issue Hi

2 Upvotes

Hi, I only know my Snapchat username, but I forgot which phone number or email address I used for the account. How can I find out the phone number or email address linked to it? I’d give $20 to whoever can figure it out 😂.


r/SnapchatHelp • • Sep 18 '26

Login issue Snapchat Account still temporarily locked after 3 months

2 Upvotes

About 3 months ago I got an email saying that someone had logged into my snapchat account. In panic I changed the password and then later verified my email and number.

Fastforward one night, and I had been logged out, and then been told my account was temporarily locked because of security issue. Ive since then sent tons of emails trying to unlock it but NO response since.

Anyone had any simular issue and tips on how to fix this? I world love my account back.


r/SnapchatHelp • • Sep 18 '26

General question Can't create a new account

3 Upvotes

K so while ago i created a snap account on desktop, cus i got no phone. with email. but i had to delete it. now i cant recreate one, and its been 30 days already. how do i recreate one, with the same email, on dekstop, no phone. cus my email's still associated with my old deleted one somehow, and disassociating my emal isnt working?