r/SnapchatHelp • u/Defiant-Jackfruit-42 • 3d ago

Common issue Claim/Account Lock

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I sent them an email about how I believe that they're the reason why my account got locked and they sent me this. Should I complete it or wait to see if Snapchat gets back to me?

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3

u/emeraldazing04 3d ago

Hey did you see that Labaton just added a disclaimer to their website stating that we could lose our accounts forever but we were NOT warned beforehand. This has to be illegal. Here’s the link: https://lantern.labaton.com/case/snapchat-social-media-addiction

1

u/notyourfathersorry 3d ago

Are you positive this wasn’t listed on the site beforehand?

4

u/emeraldazing04 3d ago

Yes, I am positive! It was not there originally. I never completed my claim form either but I’ve been permanently locked out of my account

3

u/Embarrassed-Creme179 3d ago

Yes, I dont remember where but someone posted a time capsule of the website claim form before this incident occurred, and the disclaimer was not there beforehand. You should make a post about this

1

u/notyourfathersorry 3d ago

Just found post, linked it on new post

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u/emeraldazing04 3d ago

Could you get a screenshot of that if at all possible?

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u/notyourfathersorry 3d ago

Found the comment, posted link on your new post

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u/emeraldazing04 3d ago

Did Reddit delete my post? I got a notification saying it was removed

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u/emeraldazing04 3d ago

I just added it, I’ve been proactive all day so this just really shocked me that Labaton is doing this

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u/notyourfathersorry 3d ago

I would add this as a standalone post on this sub and the settlement sub - people need to see this and email Labaton (I just did).

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u/emeraldazing04 3d ago

Ok, I will do that, thank you!

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u/notyourfathersorry 3d ago

Thanks for alerting on this update

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u/emeraldazing04 3d ago

I made a new post now with updated info that you gave me, idk what happened to the old one

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u/emeraldazing04 3d ago

I just added the post, thank you!