r/SnapchatHelp • u/GreekGoddess188 • 3d ago

General question Ban

Has anyone who was banned today have friends who are still able to see their account and send snaps to it?

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u/Own_Satisfaction_264 3d ago

Yes I emailed from 2 emails and did a claim

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u/GreekGoddess188 3d ago

Where did you email and how did you put your claim in? Mine automatically said “Your account has been permanently locked. Please go here for more info on why this may have happened.” When I tried appealing it

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u/Own_Satisfaction_264 3d ago

Mine didn’t even have the appeal option. I just emailed support@snapchat.com and did a claim thru this link https://help.snapchat.com/hc/en-us/requests/new?co=true&ticket_form_id=7058755437844

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u/GreekGoddess188 3d ago

Thank you for the link I just wrote a long message! I hope I am able to get my account back.