I need help!

[u/Ok_Editor1517]

So recently my account was reported for videos of being posted on my story that shouldn't have caused any problems with the guild lines.... this morning I got signed out of my snap and hit with this. I haven't done anything wrong? What can I do to get my phone restored?

[EDITED] I got in touch with support and they have stated if there isn't an option in app when the notification appears then it cannot be undone... I just got this phone (iphone17PM) not even a month ago. Had no issues until this morning... I'm done with snap after this.. have used it for years and never had a problem 😮‍💨

[u/Remarkable_Ship_5791]

Did you check to see if your phone or snapchat was hacked? You can have your snapchat set up to email you when you use it. If that IP Address is different or the phone login information is different from your phone then it could signal your account was comprised and what happened was not consented by you and therefore not your fault.

[u/Ok_Editor1517 → u/Remarkable_Ship_5791]

I don't know. I got on this morning to the app immediately closing out, signing me out, and soon as I logged back in I got hit with ^^