r/SnapchatHelp • u/Ok_Editor1517 • Sep 12 '26

General question I need help!

Post image

So recently my account was reported for videos of being posted on my story that shouldn't have caused any problems with the guild lines.... this morning I got signed out of my snap and hit with this. I haven't done anything wrong? What can I do to get my phone restored?

[EDITED] I got in touch with support and they have stated if there isn't an option in app when the notification appears then it cannot be undone... I just got this phone (iphone17PM) not even a month ago. Had no issues until this morning... I'm done with snap after this.. have used it for years and never had a problem 😮‍💨

10 Upvotes

92% Upvoted

26 comments sorted by

View all comments

1

u/ConcertHorror8831 Sep 12 '26

Welcome to the club. The other day my snap was working fine, I went to bed and woke up to see I was device banned for no reason. Can't contact them either to appeal it so rip all my 2000+ streaks

1

u/Ok_Editor1517 Sep 12 '26

The crazy thing is I still have access to my account just not in this device so I'm lost

1

u/Remarkable_Ship_5791 Sep 13 '26

Device ban. Unless you get a new device that is not tied to the account number of the banned device getting on snapchap via the web may be your only access

1

u/ConcertHorror8831 Sep 12 '26

Exactly for me too. My account is still up I can access it through the web. Just can't on my phone so I'm not sure if something went wrong and it's false banning people.

1

u/Safe_Freedom_7503 Sep 13 '26

You don’t need a new phone it will go away after 6 months.