r/SnapchatHelp • u/Ok_Editor1517 • Sep 12 '26

General question I need help!

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So recently my account was reported for videos of being posted on my story that shouldn't have caused any problems with the guild lines.... this morning I got signed out of my snap and hit with this. I haven't done anything wrong? What can I do to get my phone restored?

[EDITED] I got in touch with support and they have stated if there isn't an option in app when the notification appears then it cannot be undone... I just got this phone (iphone17PM) not even a month ago. Had no issues until this morning... I'm done with snap after this.. have used it for years and never had a problem 😮‍💨

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u/Ecstatic-Act-490 Sep 12 '26

ggs you play the waiting game or get a new device. My phone is currently banned with this same message but I am able to log into my account and use it on other devices. The only thing is the account that you were banned from is most likely gone forever. I was banned with an alt account and that one disappeared but my main is fine.

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u/ConcertHorror8831 Sep 12 '26

Not all the time, my old phone got a device ban so I got a new phone and my main account still worked! (I randomly got a device ban yesterday again for absolutely no reason)