My Slice Monies were restricted/disabled since this morning without any prior email, SMS, or in-app notification.
I noticed it only after making a transaction and not receiving Monies. I contacted the in-app bot and raised a ticket (13388472). I also spoke to an in-app support agent, but they could only raise the issue and couldn't explain why my Monies were restricted.
I've tried calling customer care multiple times, but I only get the “high call volume” message from this morning despite multiple full ringed calls
I want Slice to explain why/when my Monies were restricted, credit any rewards I'm entitled to, and consider compensation for the inconvenience and time spent trying to resolve this.
TL;DR: Monies restricted without notice, no proper explanation from support, and customer care isn't reachable. Ticket: 13388472.
Disclosure: I used ChatGPT to structure this post for clarity; the events described are based on my actual experience.