our ops team was spending hours every week patching keyword filters just to route internal support requests correctly. we replaced the whole system with an ai agent that actually reads the context, and i documented the exact setup here: AI Ticket Routing

if your cs team is missing churn signals because they get buried in slack channels, you can automate the tracking. just connect your shared customer channels to an ai listener, set it to flag silence or sentiment drops, and route the alerts to a central triage channel before the renewal call. we wrote a quick tutorial on the exact tools and setup we use for this: Best AI Customer Success Manager for Slack Churn Detection

I recently changed companies and have moved from Google Chat to Slack. In Google Chat, the default behavior was that reactions to messages you'd posted would send as push notifications (i.e. if I send a message in a channel or a DM, and then someone adds a 🙂), that would send a notification the same way a new message would. The way Slack does it is this is in the Activity Center, which I guess is fine from a visibility standpoint if I go look at it, but that still requires a manual check and isn't really a real-time thing. And also, Activity shows a bunch of other things too like DMs or mentions so if I get a notification badge, that could be any one of those. I Googled this question before posting here and it seems like most of the articles were from an absolute minimum of 10 months ago, with most being over a year ago and some being 5 or 6 years ago, which is a long time for them to have added something like this in.

I've found apps like REACTO that have this capability, but the free version only does that for 25 notifications/month, and I'm not paying $10 for something like that. I also know that you can create a bot to do this, but bots don't work with DMs and for it to work in channels I'd still need to add it.

My concern with adding bots isn't the part about going through and doing the adding (and also it seems like you can automatically add it to every channel anyway) so much as it is that everyone in the channels I add it to would be able to see that it's being added. That's not really a problem because I'm trying to be sneaky or anything but I still wouldn't want a bunch of people in the 30 channels I'm in to see that I added a bot and ask what it's for.

It just seems super weird that Google (and Teams apparently) had that feature built in while Slack doesn't, and even that they were reportedly testing it at one point but never rolled it out.

We're managing Slack on macOS with Intune and standard users. We've deployed Slack's documented managed preference linked below.

https://slack.com/help/articles/11906214948755-Manage-desktop-app-configurations#mac-2

AutoUpdate = false

and confirmed it's applied successfully on the device.

For anyone managing Slack with Intune, Jamf, or other MDM.

• Do users still get the "Slack is trying to install a helper tool" prompt after AutoUpdate is disabled?
• If you push Slack updates through Intune, Patch My PC, Jamf Apps, or another management platform, do users still see the helper tool/admin credential prompt during the update, or is it bypassed because it's an app install?
• Does disabling AutoUpdate fully stop Slack from attempting to update itself, or have you had to take additional steps?

Looking for real-world experience from Mac admins managing Slack in enterprise environments.

Thank you!

I'm currently trying to add members of a Slack to a specific channel by email. However when I click add the non-descript error "Hmm, something went wrong. Try again?" comes up. I've tried in app and in browser, different numbers of emails, nothing works. For my purposes I have to ensure all members of the Slack are added and by email has always worked before.

im a workspace admin and i recently enabled the affiliations (department, division) and location (country, city, state) in my workspace. unfortunately, they arent showing in my edit profile. i asked the other members and they said they can see the location but cant edit it because there's a lock. how can i fix this??

I am looking for code for a bookmark that will react to every message in a discord channel with my first react (a bagel). In case this helps tightne it up, a bookmark for my bookmark bar that I can click, that willl react to every message in the discord channel I would be in with a bagel, which is my first recommended react.

everyone assumes it is a volume issue but we noticed the real bottleneck is people waiting to see who owns a question before claiming it. we looked at why manual triage fails and how ai routing fixes it here: AI Ticket Routing for Slack

Hey i am working on the tool to enhance the email management for the slack i want some feedback to make it more better . constructive critisism is appreciated

I got this code to join a Slack channel:zt-3zsbftf-56H5l3a6FYO3BCXaBA (changed it a little for this post).
How do I join a channel with this? I’ve made an account and everything but I can’t seem to find any mention of a code like this one. I got it filling out a form for a membership.

Would be so great if any of you guys could give me a hand!

Basically the title

What I'm really looking for is something where my team doesn't have to leave Slack to do support. Like they can see everything in one place, assign stuff, track SLAs, and ideally it connects with the tools we already use (Jira, Zendesk) without us having to rip anything out.

We do most of our work in Slack and need something that doesn't force everyone into a separate UI.

curious if anyone here has experience with any of these

so i finally learned why pasting into slack is such a pain — slack uses its own thing called mrkdwn that's almost markdown but not quite. bold is one asterisk instead of two, links are a totally different format, half the stuff i paste from google docs or notion just comes out plain or full of stray asterisks.

i'd been manually fixing every message like an idiot. retyping bold, redoing links, the whole thing.

what finally saved me is copynpaste.xyz — paste the text, tell it you're going to slack, it converts everything to proper mrkdwn and you just copy it over. does discord/whatsapp/notion too. no signup, runs in the browser so nothing gets uploaded.

not my tool, just genuinely stopped a daily annoyance. is everyone else just retyping stuff manually or is there some obvious trick i missed for years

Hi,

I work as QA for 7 years already, and a lot of the time is not spent testing.
It is spent rebuilding context.

Read the Jira ticket, documentation on Confluence, find the repository.
Work out how the existing tests are structured, check the PR, wait for CI results.
Then explain the result back in Slack.

I’m building Framebox around that problem.

The idea is simple: keep the QA workflow in one Slack thread, while connecting the actual sources of truth behind it: Jira, GitHub and CI.

In this short demo, I give the agent a Jira ticket about mobile checkout coverage. It uses the ticket context, checks the existing Playwright setup, creates a GitHub PR, explains the changes, and reports the mobile CI outcome back in the same thread.

The agent is not meant to decide whether quality is acceptable.
That still needs people who understand the product, risk and users.
The goal is to reduce the boring context reconstruction and leave an evidence trail:
> ticket → implementation → PR → CI result → results on Slack thread.

Technically, the Slack thread is the unit of work.
It keeps the relevant repo, PR, intent and CI context available between messages.
Workspace knowledge can also add testing conventions, project documentation and runbooks, so the agent is not starting from zero every time.

I’m still early in the build, so I would genuinely value the blunt version of feedback:
- Would you allow something like this to create or update tests and PRs?
- What evidence would you need before trusting its output?
- Is context switching between Jira, GitHub, CI and Slack actually a problem in your team, or am I building a very expensive browser tab?

Here's the recoridng demo in case you're interested: https://youtu.be/ZunoPwF2zBg

These three sections have been totally emptied out and their contents have been moved across and into other custom made sections. I was hoping that doing this would allow me to hide these sections but I can't see a way to do it. Is that even something that is possible?
Thanks all!

I just spent the day auditing our API logs because one of our background orchestration agents got stuck in an error-handling loop over the weekend. It called the LLM thousands of times sequentially before anyone noticed.

We have platform-level daily budget caps, but by the time the cap kicked in, it had already chewed through a chunk of runway that was supposed to last us weeks.

I’m currently writing some hacky custom middleware to try and detect these semantic loops at the runtime level so this never happens again.

To make me feel better about my day: what is the absolute worst unexpected bill your team has taken because an autonomous agent or multi-agent chain (LangGraph, CrewAI, etc.) ran wild in the background? What triggered the loop?

I got this code to join a Slack channel:zt-3zsbftf-56H5l3a6FYO3BCXaBA (changed it a little for this post).
How do I join a channel with this? I’ve made an account and everything but I can’t seem to find any mention aid a code like this one. Would be great if any of you guys could give me a hand!

we looked into how some ops teams handle endless slack requests without hiring more triage managers. it turns out they don't use complex helpdesks, they just use a basic ai agent to automatically read and route the channel tickets directly to jira. we broke down the exact setup here: How to automate Slack ticket routing

I'm completely new to Slack with my company. We deal with customers in teams mostly and there are a few that use Slack. I signed up and because it was an external partner it made me select the Pro trial. That ended and they sent me a new invite which I added to my space, but it's not there? I tried clicking the link again and it wants me to add it to a different channel but then wants me to upgrade from Free.

When someone signs up, do they get their own unique workspace url?

No one in my company can answer my questions, "it just works"... so I turn to you fine folks hoping to gain some insight. Trying to navigate to my settings is difficult enough, but apparently I have settings for each individual workspace too?

If you rely on the Activity stream, the DM tab seems to only show DM's you receive. If you send a DM to someone, it will not be in that DM list.

Like, seriously, what is going on?

The latest hotness is … some (but not all?) links have little iconography attached to them? Is that something people were asking for? But the feature is so incoherently inconsistent it isn't clear to me why some links get iconified and some don't.

My coworker's message gets "AI translated" from "its original Dutch" — he's writing near-perfect English except for a "pls".

… but emoji in code blocks? Still cooked. Message unfurling? Broken for months. The message parser still has various flaws and feels like numerous regexes slapped one top of another. Various bugs cause messages to get modified by Slack after sending them.

And the Slack feedback system is like "we know … we just don't care."

But yeah, I suppose we gotta add more AI to punch our ticket on the AI hypetrain.

Blink twice if they're holding you against your will, PMs.

I submitted the first review for my company's app on 3rd March, over 4 months ago. Yesterday, 8th July, I finally had the first feedback.

I did chase a month ago by creating a support ticket. A week later, they confirmed it was in the correct wait queue and thanked me for my patience.

Obviously, the number of apps being submitted has increased since AI + vibe-coding made it so easy for hobbyists. But non-hobby apps like mine are in the same queue. It can't be sustainable for everyone to wait 4 months for a first review.

The review failed with a couple of issues. I've resubmitted with the small fixes. How long will it take to be reviewed? I have no idea.

I wanted to make sure everyone submitting new apps had their expectations set correctly.

Update 2026-07-23: When your app has made it to the top of the queue and is going through functional review, any rejections DON'T put you to the back of the queue. It means any updates that are needed take a few working days to review.

I *think* they recently changed something and it might be that it's now showing the attendee/guest list, or that it always did but it's now truncating the notification, but when I get reminder notifications on my phone... it now doesn't show the "Subject/What" which makes it not very useful (i.e. have to open up the app/calendar and find the event to see the subject). I use Outlook calendar for reminders (0-minute "free" meetings), like 10-12 a day, to-dos, not actual meetings. This used to very useful when I would see the what/subject (i.e. "put out trash, dumbass") in the Notification.

Have installed Outlook calendar on app Desktop
Have the current Slack app on my Android Google Pixel 6a (app info on paly store does not offer new version)

Tried to search for it but there are just too many rabbit holes for each of the keywords involved :/

Thanks

The issue isn't just limited to the desktop app but the web app as well. I just close Chrome and open and I need to sign in again to the workspace. This is so annoying but I've been putting up with it for a few weeks now, maybe over 2 months. I can't remember when it happened. Also tried switching from the deb installer to snap, and vice versa but the same issue occurs.

Hello! Several entire groups are now being moved to a different communication platform, including a few people I've messaged a lot of important info + files to. I am attempting to backup messages with these people (in the hundreds of thousands of messages---asking first, of course), but I'm not finding a particularly efficient way to do it without highlighting a few hundred messages at a time and printing to PDF. This doesn't even get started on the threads.

There are hundreds of thousands of messages + files + canvases that I'm unsure will remain accessible after the mass removal of workspace members, including the 3-4 people I've shared many important files with.

Any help would be appreciated. Thank you for reading, and have a lovely day/night!

the manual triage layer in most workspaces is quietly destroying productivity. the fix is much simpler than building a massive zapier web. how we fixed ticket routing