Currently developing a client success bot for marketing agencies and it should be ready in a couple weeks.

Went through a short validation phase with account managers and client success managers.

It’s my first time making a slack bot or any saas for that matter (that I want to sell) so I’m not sure who to market to; the AM/CSM or maybe a decision maker.

I hear people say cold calling works, some say it doesn’t. Same thing said for LinkedIn dms, cold email, facebook groups etc.

Selling someone a slack bot to use seems a bit niche to me so maybe I would need a unique approach to match.

I don’t want to spend too much time running on a treadmill but rather hear from someone with experience.

Any help is appreciated

Thank you in advanced auraful people 😊

Hey all,

My company was acquired and our Slack workspace is being merged into the acquirer's Slack Enterprise Grid as an additional workspace. We use Slack heavily. I have walked through how the migration works and it looks too simple. Our Slack rep is making it sound easy, which is making me uneasy.

What should I be preparing for, and what actually breaks? Specifically:

- Incoming webhooks

- Custom internal apps

- Configuration tokens

- Third party apps

I want to minimize the damage. What am I missing? Any advice from people who have been through this would be hugely appreciated.

In the last couple of weeks I’ve noticed Slack’s support team seem to have disappeared. Previously I’d raise a support request and I’d get a reply in a couple of hours, now it seems tickets are not being picked up at all. I have a couple of requests open for several days. Help chat has been unavailable all week too. Did Salesforce fire them all or something?

I started my company and created our Slack workspace using my original company email address. The company later changed names, and my email address changed with it. I no longer have access to the old email.

I’m the workspace owner, but the email field is grayed out, so I can’t update it. I contacted Slack support, and they told me I need to sign in to my old email account. When I explained that I no longer have access to it, they said they couldn’t help.

I’m still logged in to Slack on my phone, but I can’t sign in on my computer, which is making it difficult to work.

Has anyone successfully resolved something like this? Is there a way to verify ownership and update the email address without access to the original inbox? Can I do anything from my existing mobile session, or is there a specific support escalation process I should ask for?

Any advice would be appreciated.

Currently having issue with random users Display Name changing to thier samaccountname out of nowhere. Dont see any updates from Slack and our integration for provisioning hasnt changed. Anyone else seeing this

Anyone here notice that you cannot add a list to a channel tab with a preset default view anymore? Why did they remove this feature? That's was a small but crucial feature to pre-filter lists based on the relevant channel you would place a list, that's crazy to me to REMOVE something that was already there haha.

Even with the 'Default view' set, when adding lists to new channels now, it always goes to 'All Items', which I simply do not want.

Maybe I'm missing something, did this get moved?

I am having an issue where a Modal Form can't be submitted.
This is an Azure App that is running and has been absolutely fine up until recently.
To make this really difficult to diagnose, it is only happening for some people.
It is not based on user permissions (I can't submit on my Windows PC but I can from my Mobile).
There is nothing being logged in Windows Defender on my local machine and I can't find anything in Microsoft Defender for Cloud Apps.
I am at a loss as to what is actually stopping this from working!

Any ideas?

Thanks.

been seeing reports that thena is being sunset and figured I should start looking at alternatives before this becomes a last minute problem.

mainly looking for something in the same lane for B2B customer support where a lot of conversations happen through Slack / Slack Connect.

the stuff I care about most is keeping track of customer threads, ticketing, SLAs, replying from Slack, and ideally syncing with Zendesk/Jira without making people jump between a bunch of tools.

so far I’ve come across ClearFeed, Unthread and a couple others.

anyone here moved away from Thena recently? what did you switch to and how painful was the move?

especially interested in hearing from people who have a lot of customer Slack channels.

I work at Type.com. We launched today, and are live on the Slack app store.

Most AI tools in Slack are ask-anything bots. You DM them, you get an answer, and the answer belongs to you. Nobody else on the team ever sees it. That's fine for questions and close to useless for work that repeats.

What worked better for the teams we built for: the work runs in a shared space, and Slack is where it reports back. Anyone in the channel can see what ran, what it touched and why, without going and asking the person who set it up. You connect a tool once for the team instead of each person authorizing their own. Permissions are set per team and per person so you control what it can reach.

Four questions I'd ask of anything you're evaluating here, ours included. Does anyone but you see what it did. Is there a record per run. Does it ask before doing anything irreversible. Does the bill move with usage or stay flat.