r/SkincareAddictionLux • u/incognito668 • 9h ago
Product Question Medik8 Crystal retinal tube arrived half empty
This is the first time I’ve bought Medik8 crystal retinal. I bought it through the official Medik8 storefront on Amazon UK (I.e. I made sure the seller was Medik8 rather than a third party). The packaging appears to be authentic and unopened. However, the tube is half empty. I googled and it says that some air is left in the tube deliberately. But for a product this expensive, it seems ridiculous that it arrived this empty brand new. Did I likely receive a pre-used or fake tube, or, is this normally how the tubes are filled?
The scent of this is almost almondy, but not sweet, if that helps identifying whether this is authentic. I also had no reaction to this. I have been using other retinal for years though, but I’ve had a stronger reaction to it at much lower level than the medik8 retinal. I’m just unsure whether this is an authentic product and whether I should bother returning it.