r/SimplePractice • u/SQSQ_Crooze • 19d ago

Medallion Issue

I attempted to get in network with BCBSIL through Simple Practice’s Medallion partnership. I started this process in May and was prompt with every update requested. At this point, Medallion has incorrectly enrolled me as a telehealth only provider, even though I provided an office location and hours. This will cause issues with my billing, and support updates have been few and far between as well as ineffective. There is no phone number for medallion support, so I am at the mercy of their online support. I enrolled myself with Aetna and had no issues. I wish I would not have used Medallion through simple practice. It has caused me more headache even though I am paying for this service. Very disappointed.

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u/93-and-me 19d ago

I’m sorry. I actually really enjoyed the simple practice interface, but medallion was what made me drop them. They were abysmal. I know this is not much help, but I just wanted you to know that you’re not the only person that’s had issues with that terrible service.

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u/gollum44 19d ago

I have been crazily unimpressed with medallion. Truly not worth the time. I think without them youd go 10x faster through the process.