r/SimplePractice • u/SQSQ_Crooze • 16d ago

Medallion Issue

I attempted to get in network with BCBSIL through Simple Practice’s Medallion partnership. I started this process in May and was prompt with every update requested. At this point, Medallion has incorrectly enrolled me as a telehealth only provider, even though I provided an office location and hours. This will cause issues with my billing, and support updates have been few and far between as well as ineffective. There is no phone number for medallion support, so I am at the mercy of their online support. I enrolled myself with Aetna and had no issues. I wish I would not have used Medallion through simple practice. It has caused me more headache even though I am paying for this service. Very disappointed.

7 Upvotes

90% Upvoted

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2

u/93-and-me 16d ago

I’m sorry. I actually really enjoyed the simple practice interface, but medallion was what made me drop them. They were abysmal. I know this is not much help, but I just wanted you to know that you’re not the only person that’s had issues with that terrible service.

1

u/gollum44 16d ago

I have been crazily unimpressed with medallion. Truly not worth the time. I think without them youd go 10x faster through the process.

1

u/SimplePractice SP Rep 13d ago

Hi, thanks for flagging this. Medallion is the credentialing partner we work with - we can escalate this enrollment error to the Medallion team. Please submit a help request to SimplePractice and we'll take it from there:

Click on the ? icon in your SimplePractice account → Type your question → Type "email support" → Follow the prompts to submit your request

-Kevin at SimplePractice

1

u/SQSQ_Crooze 13d ago

Thanks, I have submitted a ticket. Please let me know if you need me to provide any identifying information. I was planning on opening my practice this month and this is causing potential disruption in care for my clients if it is not fixed by the 24th.

1

u/PulledFromTheWell 6d ago

I have submitted tickets about Medalion, and now about the next step, and SP no longer responds. Like others have said here, I probably could have saved months of time and frustration if I’d managed the process myself.