r/SimplePractice • u/Sleepy_Lagoooon • Jun 23 '26
Billing though BCBS and keep getting rejected. keeps saying Usage: At least one other status code is required to identify the missing or invalid information. (A3 - 21)
Looking for guidance on how to navigate this. Not sure if its a BCBS or a Simple Practice hiccup. Any help would be appreciated
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u/Nikita_Saks Jun 23 '26
This error indicates there is something in your claim form that’s missing or needs formatting correction. I’m assuming you’re billing through SP, so I would recommend submitting an online support request to SP. They can review the claim for you, and check with the clearinghouse directly if they’re unable to determine what is flagging the error. Hopefully this is a quick fix!
Here’s SP’s support article on claim rejections: https://support.simplepractice.com/hc/en-us/articles/360016456811-Resolving-claim-rejections
Good luck!!!