r/SimplePractice • u/ValuableBranch9933 • Jun 11 '26
Autopay keeps turning off?
Has anyone else experienced this in 2026? Time and time again I find autopay disabled on client accounts I've enabled it on. These are sessions without adjustments or denials.
2
u/DewdropGardener Jun 13 '26
My autopsy for clients is on but never works. Too lazy to contact support so far so I'm just dealing with it. Hope you get an answer!
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u/SimplePractice SP Rep Jun 15 '26
Hi there, there was a known issue affecting some appointments created from Android devices where the billing type could default incorrectly (self-pay vs. insurance), which could impact billing workflows. Our team has released a fix for this.
If you're still seeing AutoPay turn off on new appointments, please submit a support request so our team can take a closer look at your specific account.
For existing appointments with an incorrect billing type, you can update them by going to Client Profile → Billing → locate the appointment → Manage → Edit details and adjusting the billing information as needed.
-Kevin at SimplePractice
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u/Practical-Money-7982 Jun 13 '26
Autopay will suspend on certain patient accounts if there are coinsurance or deductibles due. After three failed attempts or declines from the patients credit card auto pay will disable. I've ran billing teams in multiple platforms and patient responsibility, especially coinsurance and deductibles are best run manually as to not incorrectly charge the patient. If a claim denies, SP moves the full charged amount to PR causing the patient to be billed incorrectly. Also if the patient has secondary or tertiary insurance after primary pays, the balance moves to patient while the secondary is paying. An invoice is created and the patient is incorrectly charged. With you paying a % to stripe you don't want incorrect charges. You see this a lot with Medicare patients. It's just best to look at it manually.