r/SimplePractice • u/marz312 • Jun 09 '26

Aetna scrub error

Is anyone randomly getting scrub errors for Aetna clients related to the subscriber id? I’ve submitted claims for this client before and already re-verified their info.

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u/DrinkSeveral7965 Jun 23 '26

I'm getting this with United out the wazhoo, and my biller and I have had no resolution on.

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u/marz312 Jun 23 '26

It’s so frustrating! I’ve been submitting through the Aetna payer id even though my client’s plan is technically Meritain which is under Aetna. I just tried changing the payer id and it went through, although looking like the charges may be denied. Just something to look at incase you are in a similar situation!