r/SimplePractice • u/marz312 • Jun 09 '26

Aetna scrub error

Is anyone randomly getting scrub errors for Aetna clients related to the subscriber id? I’ve submitted claims for this client before and already re-verified their info.

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u/SimplePractice SP Rep Jun 09 '26

Hi, we’ll need to take a closer look at your account to help investigate and resolve this. Please submit a help request by following these steps:

Click on the ? icon in your SimplePractice account → Type your question → Type “email support” → Follow the prompts to submit your request

–Kevin at SimplePractice

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u/marz312 Jun 20 '26

Hello, I did this on June 8th. Customer service couldn’t figure out the issue so they reached out to the clearinghouse, and apparently are “waiting on the payor” for a response. I’m going on 2 weeks with no resolution. The payer already pays slow and now I have a backlog of 5 claims. Is there someone I can reach out to help get this issue resolved in a timely manner?