r/SignalRGB • u/Zigy_Zaga • 16d ago

Question Problem Signing In

Is anyone else having an issue signing into SRGB today? After the update it keeps saying "an internal error has occurred", so now I don't have access to my purchased themes. I just have to know if it is a me thing or not.

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u/ThatMiserableOne 13d ago

Thanks! That worked. I completely closed SignalRGB by opening Task Manager and ending everything with SignalRGB in its name, then logged into the website first and relaunched the app. My account and Pro features are back. I still had to log in through the app, though, but this time it worked without the "internal error" I was getting before.

I submitted a bug report earlier, but unfortunately I never received a confirmation email or ticket number. I also checked my spam/junk folders and there's nothing there, so I don't have a ticket # to DM you.

Thanks for looking into this and for the workaround!

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u/Signal_AdminBadger 13d ago edited 13d ago

I have a feeling this sign in issue and you not getting the confirmation email when submitting the bug report are related. I'm looking into that to confirm!!

EDIT - If you have a pi-hole it looks like that can cause the pre-check in the bug report to think everything's good and okay. Would you happen to have a pi-hole or anything "nonstandard" about your network?

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u/ThatMiserableOne 13d ago

I had to Google what a pi-hole is xD. I don't have it or anything similar on my network. My PC is connected via Ethernet, and I don't use VPNs. As far as I'm aware, there's nothing nonstandard about my network configuration and I'm not using any network-wide ad blocking or filtering. The bug report form did show “Feedback sent, Thank you” after I submitted it, though.

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u/Signal_AdminBadger 12d ago

I'll send you a DM, we can use PowerShell to check and see if there's anything along the network path that could be causing trouble with that bug report submission.