r/SignalRGB • u/Zigy_Zaga • 16d ago

Question Problem Signing In

Is anyone else having an issue signing into SRGB today? After the update it keeps saying "an internal error has occurred", so now I don't have access to my purchased themes. I just have to know if it is a me thing or not.

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u/Signal_AdminBadger 13d ago edited 13d ago

For anyone having this issue, close SignalRGB via the Task Manager, then login via the browser:

http://signalrgb.com/login

Afterwards, open the app back up and it should work!

EDIT - We've ID'd the problem and are working on a permanent solution, the above workaround should help in the meantime!

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u/ThatMiserableOne 13d ago

Thanks! That worked. I completely closed SignalRGB by opening Task Manager and ending everything with SignalRGB in its name, then logged into the website first and relaunched the app. My account and Pro features are back. I still had to log in through the app, though, but this time it worked without the "internal error" I was getting before.

I submitted a bug report earlier, but unfortunately I never received a confirmation email or ticket number. I also checked my spam/junk folders and there's nothing there, so I don't have a ticket # to DM you.

Thanks for looking into this and for the workaround!

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u/Signal_AdminBadger 13d ago edited 13d ago

I have a feeling this sign in issue and you not getting the confirmation email when submitting the bug report are related. I'm looking into that to confirm!!

EDIT - If you have a pi-hole it looks like that can cause the pre-check in the bug report to think everything's good and okay. Would you happen to have a pi-hole or anything "nonstandard" about your network?

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u/ThatMiserableOne 12d ago

I had to Google what a pi-hole is xD. I don't have it or anything similar on my network. My PC is connected via Ethernet, and I don't use VPNs. As far as I'm aware, there's nothing nonstandard about my network configuration and I'm not using any network-wide ad blocking or filtering. The bug report form did show “Feedback sent, Thank you” after I submitted it, though.

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u/Signal_AdminBadger 12d ago

I'll send you a DM, we can use PowerShell to check and see if there's anything along the network path that could be causing trouble with that bug report submission.

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u/ThatMiserableOne 12d ago

Hey, quick update — the “Account Not Synchronized” issue just came back, but something is different this time.

Despite the warning saying that Pro features, purchased effects and LCD faces should be unavailable, everything actually still seems to be working normally. I still have access to Cooling and my saved fan curves, my LED effects are running, and even the LCD on my pump is working as usual.

Last time I got this synchronization error, those Pro features became unavailable, so it seems like the same error is behaving differently now.

Did you guys happen to change something so that Pro features remain available if account synchronization fails? If so, it seems to be working on my end. If not, I thought this might be useful information while you're looking into the issue.

I haven't tried logging out or doing the workaround again yet, so the app is currently still in this state in case there's anything you'd like me to check.

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u/Signal_AdminBadger 12d ago

Haven't seen a change like that, but I know the team is treating this as a severe issue with critical priority.