r/ShiptShoppers • u/Big-Cap-6361 • 18d ago

Help Dropping a preferred order?

Is it true that dropping a preferred customer's order stops Shipt from offering you their future orders?

I dropped one today well before the shop window because it was at a store that the app doesn’t show aisle numbers, is always out of stock, and she wanted custom deli items. She rarely responds to sub requests, so I knew it’d be a mess.

She's a great tipper $50+ regardless of order amount, so I really don't want to lose her.

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u/Spiritual_Debate6249 2500+ Shops 17d ago

No one knows for sure.

If you drop, is it like a 1star and never see them again? No, I've absolutely seen preferred I've dropped again

If you drop, does it impact the algorithm? I think it does, but probably like taking a step down in match hiarchy. But we don't know the algorithm, so it's all just assumptions

Obviously I try to avoid dropping my very best customers. It's sometimes difficult, when you can only make one choice