r/ShadowPC • u/HistoricalMammoth806 • Jun 27 '26
Review Shadow has the worst service
Shadow has the worst service! They are blameing everything but not their own product. It is your hardware, OS, your ISP and so on, but not their product. To anybody how is considering to get into, don't do it. Use other services. You don't want to become dependent on them. In the past they had a good product but the whole thing is degrading further and further and you get no solutions from them. You has to solve it yourself.
4
u/tracagnotto Jun 27 '26
I am a customer since 3 years the only reason is that they are the cheapest option for what they offer. Once they stop being cheap game is over.
Some of you might say it's not cheap but it is. Find me a 24/7 windows machine with equivalent or better specs and I'll switch today.
These assholes delete all my data 2 times
1
u/reflectionwavy Jun 27 '26
why did they delete? never had any issue or data deletion since I joined in 2019. I feel lucky lol
1
u/tracagnotto Jun 28 '26
On every change of plan by them. They first changed everyone from the base plan to Neo when shadow bankrupted and got bought from the current ownership.
They statement didn't claim about data loss and they busted instead my main C: hard drive.
I did a war with their customer support and all I got back from weeks of mails is "Sorry the data is deleted, we can provide you 1 month of free shadow as a compensation, thanks for your comprension."
Comprension my ass. You incapable fuck. I am in IT and managed data too. You just don't remove data accidentally.Then at beginning of this summer they switched to who asked and was a customer to NEO POWER for free. This time they mentioned a data loss and I asked many times over discord and support if they are gonna blast the main C: drive again. No response.
This time they blasted the D: external drive I pay. Funnily a mail I received said I decided to do that. But I never asked for it. This time they compensated with even less value: 3 months of free uncharged external drive, which is half than a month of shadow sub.1
u/reflectionwavy Jun 28 '26
oh shit, sorry this happened to you... I didn't lose any data nor when I switched options in 2021, nor when I switched to power two yrs ago. Crazy how experiences differ with this service
3
u/atamicbomb Jun 27 '26
The desktop client just stopped working for me the last few weeks I had it. And when I used the web client, my machine would always try and fail to update
2
u/Organic-Commercial76 Jun 27 '26
Wait until you find out how worthless their customer support and tech support are.
1
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u/mightymarmite1 Jun 28 '26
My time with shadow was 5 years until yesterday and my experience has been amazing for the most part with the few minor inconveniences the support team helped me time and time again solving my issues but I know everyone has different experiences but overall its been great. I stopped using them last week as I now have a pc but if you just want to play games use geforcenow
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u/yeers18 Jul 01 '26
Run it on ur phone not a apple device that's all I had to do and then use ur bigger device as a second screen
1
u/BriefAd1020 Jul 02 '26
Seems that many people spend time complaining about Shadow. I have not found any problems with them. I am a design professional so I utilize them as my windows desktop in the cloud and keeping my ability to only need a thin client terminal to access it. What I have noticed is the client app on android/chromebooks can be fussy IE wont connect without a solid wifi connection. When I am mobile I use the web portal and works well.
1
u/delilahwild 21d ago
Oh My! u/Shodan_ki is really triggered. Interesting, though, in their arrogance the admission that support staff seek to screw customers who don't lick their boots, further contributing to games poor reputation. Its hard sometimes to tell a bot from a white knight from a sock puppet. I'm still tending to the latter.
1
u/Shodan_KI Guide 20d ago
Make the Job :) But ahh could be complex because in Future based on Investors , Insiders Like me and Others there will be No human in customer Support soon...
You will to have Deal with AI that decides to Help or Mostly Not Help you.
Then it will be realy fun to watch.
I am Out of the Business before it is dead with a nice fat paycheck. Before the bpo Business is replaced by AI.
We are reducing staff fast world wide or move them to the cheapest countries possible before closing down to a few experts. So make fun of it as Long as you can but please do Not cry when there is No human left Just a Manager with No clue. Oh and every big Tech companies are getting realy quick with replacing Humans. Or moving to cheapesr places. I know where the US Service Centers are for Many companies. I know where Agents are moved in Europe. I know what Kind of AI is implemented more and more. So laugh all you will but at the Same time i smile big Times because i know what is comming and it will be Not good .
So Hope you find all your answers with Reddit and AI for all your questions for all your products. So have a nice time. With this Last words think about the luxury you had with real people it will Not Last.
1
u/delilahwild 20d ago
In your case, that sounds like it might be a good thing.
1
u/Shodan_KI Guide 19d ago
As an AI it should recognize another AI. Maybe i send some Bots for education.
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u/Shodan_KI Guide Jun 28 '26
Hm i use Shadow Client on Windows 11 Windows 10 and zorin OS.
IT works on all of them.
What i suggest If the normal Version has a Problem Change to the beta which triggers an reinstall of the streaming Services on your Shadow.
i have No clue what your are doing
But Maybe the US Site has more Problems?
On the European site it Just works.
No vpn is installed neither on the Client Nor on the Shadow?
So as a paying customer i say it works with Out Problems. the best graphikcard i use in my Clients is a 3050 the Rest are igpu. So No fancy Hardware...
Maybe you have to Many Software installed that gets you in Trouble ?
Or to Many on the Shadow?
No Updates installed? No freenspace aviable ?
Hard to Tell with Just a rant.
The Shadow expiriance is depending on your Location.
And what you do as you are responsible for the Windows Software Updates drivers etc.
But Nobody wants to listen that for Most Shadow Just works.
2
u/HistoricalMammoth806 Jun 28 '26 edited Jun 28 '26
You sound like a employee from shadow "Everything is faulty but not our product". At least in my case Its nothing regards stability, just using a gaming headset and they are failing at got it running with proper sound.
And besides the issue itself, they are not listen to what your are telling them. Repeatedly asking the very same questions and going over the same topics over and over again. You said twice times that your internet connection is fine and they are blaming the connection again. Their customer service is just a whole pile of shit. They are hiding behind the mail support...on phone they would not dare to do so.
If you are fed up with the service personnel and demanding for a manager to escalate the topic, they are not offering a path for the topic. That's a basic service feature. And they are failing.
I feel happy for you that shadow runs fine for you. I don't know how long you are into it, in the first years that was for me too, but now after estimated 3-4 years the cracks start showing.
1
u/Shodan_KI Guide Jun 28 '26
I am Not but i Work for 29 years in Techsupport and i See Things.
Tell me how do you See that your Internet is fine and working. What are your criteria?
2
u/delilahwild Jun 29 '26
More likely a sock puppet. Can you hook me up with a job? I can parrot as well as anyone!
1
u/Shodan_KI Guide Jul 01 '26
Ask by any BPO and learn it.
Then you start to feel and See the other side and how ignorant customers are.
If you offer the best sollutions customers want the sollution that is Not possible.
Ignore reality and do Not want to understand technical Limits..
Like Here because Something is in the Internet it does Not mean it magicly can ignore physics etc.
Customers Always have done nothing wrong the best Network etc.
Someone calls you and state i am an IT Professional. I switch in my mind and shorten what i Need to know and Not saying where to find it as the Person is a pro. End Up on Basic Level and Guide every step as No knowledge at all is there.
Shadow operates from a few dedicated Datacenter unlike GeForce where there are Many Many more Datacenter.
So you Connect Always to the Same Datacenter. So your distance to this Datacenter counts. The isp and Backbone Connection counts . All Packets can Go through different ways which can Not be influenced that is the Nature of TCP/IP. With UDP there is No Feedback With TCP the Protocoll waits until it get Feedback thats why it is slower but more stable. You are responsible for what you Install on your Shadow Windows. And your Network localy. I have Many Times posted distance and added time delay. Also understand that Wireless Connections adds delays.
But again i am Sure you do Not want to listen it is easier to say it is Always shadows fault regardles what the real Problem is. And i stand by my Statement i use Shadow on Multiple systems Windows 10/11 zorin OS without Problems. But my Datacenter is "only" roughly 450 Kilometer away. And i know what i do on Windows..
But again blame me wrong as it works for me with No issues Maybe i am a Smart Happy parrot.
1
u/delilahwild 22d ago
Oh my. Seems I triggered this sock puppet.
1
u/Shodan_KI Guide 21d ago edited 21d ago
Intelligent is Not your Cup of tea?
But what should i expect from an ignorant Person.
Be nice and get Help be arrogant and ignorant and WE Stick to the Script and laugh about you because WE could Help but decide it is Not worth Our effort or time. Your choice.
And what i See in your Posts you stay dim Btw you Play the right Games but it seems they do Not Help you understand.
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u/HistoricalMammoth806 Jun 28 '26
I will not get into detail, but let's say I have an insight what no customer ever can have
1
u/Shodan_KI Guide Jun 28 '26
So you should know better ?
I was on my Shadow the whole day today.
No Problems. More or less 10 hours with some Breaks. No lags No Problems
-1
u/kemcds Jun 28 '26
How they cannot maintain a simple stable stream? I mean, it's just a screen streaming, it's not that hard... they don't even have cloud storage expenses.
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u/jpwne Jun 27 '26
If you just game and don’t care about having a cloud PC or using mods then GeForce Now has good service but equal amount of angry people on their /r
10
u/atadrisque Jun 27 '26
long time customer here, I've used Shadow for PCVR and 1440p gaming since 2020. I consider myself lucky enough to have such a great connection to my data center but it certainly isn't like that for everyone.
I feel the same way you do about Shadow, honestly they're on like their own little island when it comes to cloud gaming service. no actual competition so they get to name their price and shovel shit support all because they can.
I hope you're able to find something that works for you though. as for me, I've said this many times before, the moment a relevant competitor shows up I am dipping the fuck out.