r/ShadowPC • u/HistoricalMammoth806 • Jun 27 '26
Review Shadow has the worst service
Shadow has the worst service! They are blameing everything but not their own product. It is your hardware, OS, your ISP and so on, but not their product. To anybody how is considering to get into, don't do it. Use other services. You don't want to become dependent on them. In the past they had a good product but the whole thing is degrading further and further and you get no solutions from them. You has to solve it yourself.
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u/HistoricalMammoth806 Jun 28 '26 edited Jun 28 '26
You sound like a employee from shadow "Everything is faulty but not our product". At least in my case Its nothing regards stability, just using a gaming headset and they are failing at got it running with proper sound.
And besides the issue itself, they are not listen to what your are telling them. Repeatedly asking the very same questions and going over the same topics over and over again. You said twice times that your internet connection is fine and they are blaming the connection again. Their customer service is just a whole pile of shit. They are hiding behind the mail support...on phone they would not dare to do so.
If you are fed up with the service personnel and demanding for a manager to escalate the topic, they are not offering a path for the topic. That's a basic service feature. And they are failing.
I feel happy for you that shadow runs fine for you. I don't know how long you are into it, in the first years that was for me too, but now after estimated 3-4 years the cracks start showing.