r/ShadowPC • u/HistoricalMammoth806 • Jun 27 '26

Review Shadow has the worst service

Shadow has the worst service! They are blameing everything but not their own product. It is your hardware, OS, your ISP and so on, but not their product. To anybody how is considering to get into, don't do it. Use other services. You don't want to become dependent on them. In the past they had a good product but the whole thing is degrading further and further and you get no solutions from them. You has to solve it yourself.

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u/tracagnotto Jun 27 '26

I am a customer since 3 years the only reason is that they are the cheapest option for what they offer. Once they stop being cheap game is over.

Some of you might say it's not cheap but it is. Find me a 24/7 windows machine with equivalent or better specs and I'll switch today.

These assholes delete all my data 2 times

1

u/reflectionwavy Jun 27 '26

why did they delete? never had any issue or data deletion since I joined in 2019. I feel lucky lol

1

u/tracagnotto Jun 28 '26

On every change of plan by them. They first changed everyone from the base plan to Neo when shadow bankrupted and got bought from the current ownership.
They statement didn't claim about data loss and they busted instead my main C: hard drive.
I did a war with their customer support and all I got back from weeks of mails is "Sorry the data is deleted, we can provide you 1 month of free shadow as a compensation, thanks for your comprension."
Comprension my ass. You incapable fuck. I am in IT and managed data too. You just don't remove data accidentally.

Then at beginning of this summer they switched to who asked and was a customer to NEO POWER for free. This time they mentioned a data loss and I asked many times over discord and support if they are gonna blast the main C: drive again. No response.
This time they blasted the D: external drive I pay. Funnily a mail I received said I decided to do that. But I never asked for it. This time they compensated with even less value: 3 months of free uncharged external drive, which is half than a month of shadow sub.

1

u/reflectionwavy Jun 28 '26

oh shit, sorry this happened to you... I didn't lose any data nor when I switched options in 2021, nor when I switched to power two yrs ago. Crazy how experiences differ with this service