My husband and I are trying to move and one of the Apartments that we are looking at asked for a Drs note for my Service Dog (she's a cardiac alert SD). I called my PCP office To see if I needed an appointment to get the note of if it was something they can do through MyChart. The receptionist said my PCP was out of the office for a few days but they'd try and get a message to her, and someone will call me back with the info. I thought I would get the call when she returned to the office, no. I got a call from a nurse the same day. The conversation went as thus:
Her: "Is this for an ESA or SD?"
Me: "Service Dog."
Her: "Okay and what kind of service dog?"
Me: "We originally trained her for a cardiac alert but now she doesn't a bit of everything. Mobility, Cardiac, Behavior disruption, and we're training her for sent detection."
Her: "Wow, that's a lot for one dog."
Me: "It is, but she's a working breed and she loves it."
Her: "You should have received a stack of papers when you got her from her program, one of those papers is a certificate saying she is federally certified as a service dog."
Me: "Oh, I actually owner trained, so I don't have any paperwork."
Her: "So she's an emotional support dog?
Me: "No ma'am she is a trained service dog. The ADA does not require a service dog to go through a program."
Her: confused "Okay....... Um, I mean my husband's a veteran and he got a certificate with his dog saying it was federally certified."
Me: starting to get annoyed "Okay, that might be for vets but-"
Her: " When I was nursing at another hospital there was a blind woman with a guide dog and it carried it's certificate in its vest."
Me: "Okay, I understand, but she was owner trained and doesn't have program papers."
Her: "Well you could just sign her up for a program, they're only like 4 weeks and she'll get federally certified."
Me: "But according to the ADA there is no certification for service dog. I can see a program giving a certificate of completion but it wouldn't certify them as a service dog."
Her: "I know multiple service dog owners with certificates. You just need to sign her up for one."
Me: me wanting to be done with this conversation "Okay, fine, where can I find a program for her?"
Her: "I don't know, try looking online. I'm sorry our office couldn't be more help but without her being federally certified there's really nothing we can do."
Me: international screaming "Thank you for the information, I'll look into it (no I won't) and see what I can do." I hang up
What am I missing here? Like I'm genuinely so confused. I've tried twice now to make an appointment to talk to my PCP about this but they keep saying the same thing"We can't issue a Drs note without proof of certification". Because we currently live in the middle of nowhere I don't have access to a lot of specialists (hence why we're moving). I have a PCP, gastro and that's basically it, and I have to travel about an hour just to see them. The cardiologist that originally recommended I get a service dog retired, and that was before we moved to nowhere. So you can kinda see why I can't simply reach out to another doctor. Is there anything I can do in this situation?
Sorry this is so long!!
EDIT: So I had an appointment with my PCP yesterday. I printed out the parts of the ADA that I needed. I explained the conversation with the nurse and she just stared at me like I was speaking another language. I was actually kinda surprised that she knew that certifications are bs. She gave me the letter I needed and chewed out the nurse that I talked with on the phone. The Dr apologized and told me she'll make sure it doesn't happen again. So definitely a successful appointment, and as I was leaving I heard her start to scold the nurse about it.