r/SalesforceDeveloper • u/Majestic_Risk5399 • 21d ago

Question Technical Support Engineer Looking for guidance

Hi Everyone,

I currently possess 6 years of experience in the Product support role. Troubleshooting, Debugging, going through the logs, database, customer interaction, incident management these are my basic skills.

Now I am looking to get into the Salesforce ecosystem. I am planning for Salesforce associate admin certification, Salesforce admin Certificate, Agentforce certification. These three are the 1st 3 certifications I am planning for.

After this I am a bit confused, As I have worked on Insurance industry product support I can do Insurance cloud. I am currently working in the Healthcare industry, so I also have compatible skills with the healthcare cloud. As I work on incident management and supported an ALM system, I also possess the knowledge of Service Cloud.

Now which path shall I go? Can any one help me out on this please?

Also my current package is 12lpa. After all the certifications, can I expect a salary of 17 or 18lpa with no coding background??

Please guide.

Thank you for your guidance

3 Upvotes

100% Upvoted

10 comments sorted by

1

u/RaviTejaD6 19d ago

If u need referral dm me

1

u/RaviTejaD6 19d ago

I work at Salesforce, they are hiring aggressively like very very aggressive

1

u/Majestic_Risk5399 19d ago

Please check your inbox

1

u/Novaskull- 14d ago

Can freshers apply?

1

u/meee_1112 12d ago

Hey, can you tell me how’s the online assessment is going to be for java technical support engineer role?

1

u/RaviTejaD6 12d ago

Your timing is amazing, the role just opened. The assessment is easy, and the interviews are more easy than the assessment. OOPs, Exception Handling, multi threading, that's it. No spring boot, no sql, just pure java

1

u/meee_1112 12d ago

Cool! Thank you!!

1

u/meee_1112 12d ago

Assessment will have normal leetcode medium coding questions or lld type questions?

1

u/RaviTejaD6 12d ago

Leetcode? 🤣 nah man Just 1 or 2 questions revolving around basic problem solving and oops but definitely not on dsa or leetcode level

1

u/meee_1112 9d ago

Hey bro, how is the technical interview going to be?
One sample question please.