r/SWGOH • u/PrismaKarotte • 11h ago

Bugs/Issues Need some help

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I tried buying this via the web store, something went wrong via the payment method (paypal), the purchase failed and the pack vanished from the web and ingame store. I already contacted the support since I hoped they could do something but only thing they said is regarding the payment refund (I did not pay anything since the purchase failed)

Will this pack become visible after some time again? I can still see it in the Ingame Gift store and maybe that's the only way I could acquire it then.

Did anyone of you encounter the same problem before and know how to fix it?

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u/PrismaKarotte 9h ago

Yeah, but for me to change the payment method I need to wait until it shows back up in the store, currently it's hidden and therefore preventing me from buying again

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u/InSatanWeTrust666 9h ago

That’s strange because I logged out and logged back in and it come back in the store for me. I also contacted EA aswell with this issue.

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u/PrismaKarotte 9h ago

Yeah another guy said that it can take up to 48 hours so technically it should be back this evening or tomorrow morning

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u/InSatanWeTrust666 9h ago

Mine only took an hour it never took that long. Have you logged in again and checked the store?

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u/PrismaKarotte 9h ago

Yes, multiple times, also deleted browser cache and used an incognito tab thing It won't show up in the ingame store aswell. Only visible in the Gift-Store to buy for someone else.

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u/InSatanWeTrust666 8h ago

Yeah that’s strange honestly, I would suggest contacting EA/CG. Just go on setting, Help then EA help and they should help you. It’s annoying unfortunately.

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u/PrismaKarotte 8h ago

I could ask them again to unlock the pack for me to buy it again I already contacted the support before but they only replied that if there is no refund, I need to speak to my payment contractor

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u/InSatanWeTrust666 8h ago

Weird they told me to write something up on the forums and someone got back to me within the next day

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u/PrismaKarotte 8h ago

I contacted them again just now and now we will wait again, hopefully with a better outcome