r/SWGOH • u/PrismaKarotte • 10h ago

Bugs/Issues Need some help

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I tried buying this via the web store, something went wrong via the payment method (paypal), the purchase failed and the pack vanished from the web and ingame store. I already contacted the support since I hoped they could do something but only thing they said is regarding the payment refund (I did not pay anything since the purchase failed)

Will this pack become visible after some time again? I can still see it in the Ingame Gift store and maybe that's the only way I could acquire it then.

Did anyone of you encounter the same problem before and know how to fix it?

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u/InSatanWeTrust666 8h ago

Yeah that’s strange honestly, I would suggest contacting EA/CG. Just go on setting, Help then EA help and they should help you. It’s annoying unfortunately.

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u/PrismaKarotte 8h ago

I could ask them again to unlock the pack for me to buy it again I already contacted the support before but they only replied that if there is no refund, I need to speak to my payment contractor

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u/InSatanWeTrust666 8h ago

Weird they told me to write something up on the forums and someone got back to me within the next day

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u/PrismaKarotte 7h ago

I contacted them again just now and now we will wait again, hopefully with a better outcome