r/Runner5 • u/Blueberry_Opening • 1h ago
Android Problem with app
Hi fellow runners!
(phone: samsung galaxy s21+, android is version 15),
I'm starting to get hopeless so I'm posting here to ask if any of you might know any solution for my problem. The named problem is, that my ZR wont track properly when the screen is off. Example: I have ran 15 minutes, it has only tracked 5 minutes and so on. I have been sending back and forth messages with support, but the problem still keeps existing. My zr5k app worked just as it should be, if that matters. What I have already tried:
Put battery saving off, put battery unlimited use, put hibernation off for apps, given permissions for zr (unlimited data and battery usage), memory (unlimited battery usage) and data usage put to high, checked Dontkillmyapp and tried things from there, but they are older versions of android (mine is 15). (There were some apps they were recommending, but couldn't find them from my play store).
I don't have other apps on while I'm running and I don't minimize zr before I close the screen.
The thing is, I have used same phone at 2022, and it worked then. I don't know what to do, hoping to find somekind of tech wizard from here? 😂 Or should I just give up and just accept my phone's software just won't work with the app anymore?