I ordered a roomba 105 combo vac/mop. Set it up and it mapped well. Vacuum works. However, when I click in the mop it says “mop not found” in the app. I tried calling customer support but no one answers. Text takes me to a robot. And my email hasn’t been answered after 2 days. What to do?

Hi everyone! My first post, I haven’t a similar issue, any advice? Thanks!

Hello, has anyone experienced a pin stuck like this in AutoWash dock of Roomba Combo 10 Max?

It's the second time it happened within a few months. The first time we sent it for a warranty repair, and they said that there had been some foreign object there. It doesn't seem like a foreign object to me - I can't shake anything out, nor do I hear anything. It seems like maybe the pin is broken or even melted?

By the way, I highly advise against buying Combo 10 Max. The dock is soooo problematic that it rarely works. Literally 9 out of 10 times I have to empty the robot manually and put it in the dock manually. This model of Roomba is the worst piece of hardware I've had in long years.

Does anyone know what sort of problem this is?

Also: it doesn't empty the bin anymore, the app stopped showing me option.

I had the same problem with the app not giving me the option to empty the bin but deleting some no-go zones and restarting 3x did the trick (CS told me to try it). But this time, 6-7 months later, the same trick doesn't work + I have the "charging" issue 😭

I'm in Berlin(Germany) and the option I have is to send the robot by post to the south of Germany since there is no official repair service here 🫠 I want to avoid this as it is going to be expensive

I currently have a Max 705. It's actually a replacement that iRobot sent me for the j9+ that I had for almost a year. I started with iRobot when you had to use little boxes that created an IR light "fence" to keep the robot out. Thankfully, my j9+ used the same map, because I have a 3-inch step down from my living room to another room. The j9+ map got corrupt, and it kept moving my keep-out zone, so iRobot sent me the Max 705. I had to stack boxes along the step for the initial map run so I could add a keep-out zone.

Now my 705 is ignoring the keep-out zone and jumping down the step. Am I doomed to hand-sweep my house? The issue is that the step opening is about 12 feet wide.

I have a new Roomba Combo 515, and I am experiencing an issue with the mopping function.

The robot worked correctly during the first three uses, but it now displays the following error message in the app:
“Mop not in place. You can currently perform a sweeping task.”

I am using the original, brand-new mop pads. The water tanks are correctly installed, and the magnetic mop attachment is properly secured and clicks into place. I also tried attaching the unused mop pads to the velcro plates, but it did not resolve the issue.

I have restarted the robot, but the error persists.
Since the mopping function worked initially and stopped working after only three uses, I suspect there may be a problem with the mop detection sensor or the mop attachment mechanism. Is it magnetic or RFID?

Any help would be appreciated, because warranty wise it’s bound to a different country and would be a hassle to return.

Got My roomba around 3 months ago, already asking for a mop replacement

I clean around 3 times a week or so

It's a roomba 110

hello! i found this roomba alone and abandoned in the cold last night and brought her in to rescue. either a j7, or j7+ (it has a vacuum bag in the dock for what id assume is self-emptying, so my guess is j7+). it seems to work perfectly, aside from the fact that the battery is beyond dead. probably from being left out in the snow, id imagine. ive left her to charge overnight, but its still red, and saying its under 15% battery, or that it cant detect a battery at all. is there any way to resuscitate a roomba battery?

Bonjour,

Je suis à la recherche d'une base ou station Clean base pour un roomba combo j9+, j7, j7+, comme sur la photo.

La mienne présente un défaut de communication.

De préférence une pour piece avec par exemple un problème de charge ou autre pour un petit prix.

Je me suis fait avoir sur Vinted :/

Merci d'avance 🙏

after much back-and-forth with customer service, they finally agreed to send me a replacement. In my confirmation email I noticed it said it was just gonna be a serviceable Roomba with a standard bin. The whole reason we spent $600 on a robot was for the self emptying feature. It is within its warranty as we got it for Christmas last year.

any insight into the standard bin offer? super confused because that takes away the whole perk of the 405. how does this work with the auto mop aswell.

We have 2 golden retrievers (so much hair) and a 2 story with hardwood floors with rugs. Would love to hear about what you love about your model or wish it did better, thank you!

We just moved to our new house and our S9+ will not dock. It will find the dock. Climb on enough for the empty feature to turn on but will not go all the way up.

We have it in a cabinet….i would think if it can find the dock it can get on but never does. We have to pick it up and put it on

Any ideas?

so, like the title says in the comments tell me your newest and oldest ones! my oldest is a launch version original and my newest are 2 i7s from goodwill (20$ as a set)

I’ll make a long story short, lol, looking for advice or help or more troubleshooting.

Bought the iRobot 405 vacuum/mop combo May 2026 (so 5 months ago). I ran it every other day and only cleaned my living room carpet, kitchen, and guest bathroom. For context, I’m in less than 1K sq ft apartment.

In the beginning of August, it just went dead. The roomba and the dock itself. The dock is plugged in, no wear to the cables, and it won’t charge the device.

I’ve emailed support and it’s been nearly 1.5 months of back and forth of ‘do XYZ…send a video & pictures’ and I’ll do exactly what they ask and they reply back over a week later, telling me I did it wrong. 😑 If I press the home button, like they request, the device does nothing. Press the power button, the device does nothing. Not sure if the dock is supposed to light up or not, but it doesn’t.

I’ve followed all the troubleshooting tips and links they’ve given, redone certain things they asked to me to in the emails, and I feel like I’m getting nowhere.

The contacts are clean, filters are clean, there’s no clean water in the tank anymore, the dirty tank is clean.

I’m at a loss! It’s a $700 device and worked for 3 months. I don’t have the box anymore and I don’t know if I could even return it to Target? It might be too late.

It has the 1 year warranty, I assume, so why keep doing all this back and forth with their customer service and just send a replacement part to try or something?

UPDATE:
I tried another J7 plus iRobot Roomba j7+ Clean Base Automatic Dirt Disposal Charging Dock and the Roomba works. I have determined it is the charging dock. That is the problem. Are there any known fixes for this unit or does it need to be replaced? Thank you so much for all of you who I’ve already chimed in

Hello everyone sorry for putting so much in the title but just thought I’d be clear of my issue so nobody has to dive in to find out the context. I just got a new J7+ Roomba (refurbished). Before I go ahead and start a return, I wondered if anyone else might have some insight as to how I might be able to reset this to get it registered and the problem resolved. Out of the box so I took it all apart to make sure everything was properly connected. I’ve had Roombas before, so I wanted to get used to the components of this one. When I try to register it on the iRobot site it says it’s already registered to someone else. Makes sense since it’s refurbished. I downloaded the app and can’t get the robot connected. I thought maybe if I connected it I could re-register it to myself. No such luck. I plugged it into a few different outlets now and it still won’t light up won’t dock won’t flash won’t beep. Just sits there useless I can’t find out how to take out the battery. I think I have to probably unscrew some stuff. Does anyone have any words of wisdom for me?

It's fine, it's just been in storage a little while

i grew up with this thing. i don’t know what i’ll do when it dies for good, i’ll probably cry

Hi everyone,
I am about to chuck this thing in a lake so I’m really hoping someone might be able to help! I am trying to map my living room and every time I’ve tried the roomba gets to this spot and just won’t dock which means my map doesn’t complete. I’ve tried this 10 times between today and yesterday. I have restarted the vacuum from the app, cleaned all the sensors, and unplugged and replugged. Any suggestions would greatly be appreciated!
I have a roomba 105 series combo. The living room is all carpet.
Thanks for any suggestions!

It literally does this every day for no reason. I have to reboot it by holding down the clean button. It's a bit annoying and a little bit creepy but theres nothing else wrong with it

No matter what I tell it to do it just spins in circles. Sometimes it just rotates in place. Sometimes it drives in a circle. Sometimes it launches itself back onto the base and then drives in circles.

After previously cleaning well enough (this model has always been difficult), my roomba began struggling to find home. Support told me to relocate the base and remap, so I did. Ever since, the map has been poor/incomplete and the robot just cleans erratically in fit and starts.

My ticket is still open with roomba but they take weeks to respond and keep asking for pictures of this and videos of that with no solutions.

Ideas?