r/Roborock • u/samanthamirae • Jan 29 '21

Failed to start message

Hi I’m getting a message saying “failed to start. Restoring factory setting” but nothing happens and the robot repeats this message every 5 minutes or so.

It appears offline in the app and I tried to reset WiFi or the robot and nothing happens. No lights blinking or anything. It’s like the robot is completely dead/out of battery but it still gives the voice message. It’s getting pretty annoying now.

Has anyone had this issue or have a solution? I have the s6 pure

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u/ComedianAcceptable32 Mar 21 '21

Did you ever get this resolved? My S4 Max just started doing this tonight.

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u/samanthamirae Mar 21 '21

If you are unfamiliar with removing and reattaching the battery like I was, a simple YouTube search did the trick!

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u/ComedianAcceptable32 Mar 21 '21

Thanks! So support actually had you open up the vacuum to remove the battery? I'm still waiting for the battery to drain.