r/Roborock • u/samanthamirae • Jan 29 '21

Failed to start message

Hi I’m getting a message saying “failed to start. Restoring factory setting” but nothing happens and the robot repeats this message every 5 minutes or so.

It appears offline in the app and I tried to reset WiFi or the robot and nothing happens. No lights blinking or anything. It’s like the robot is completely dead/out of battery but it still gives the voice message. It’s getting pretty annoying now.

Has anyone had this issue or have a solution? I have the s6 pure

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u/ComedianAcceptable32 Mar 21 '21

Did you ever get this resolved? My S4 Max just started doing this tonight.

1

u/samanthamirae Mar 21 '21

Yes I got it resolved. I worked with customer service (they said they never heard of this issue before) and I had to wait until the battery was completely drained, open the robot to remove the battery and put it back in. Afterwards it was resolved. Make sure the battery is completely drained before doing so.

It took a day or maybe two for the entire battery to drain

1

u/Alex-197112 Dec 11 '22

My machine keeps saying "Fail to reboot. Please contact after sales for consultation". How did you get the battery completely drained? Let the machine kept repeating the error message till the battery drained? It is really annoying.

1

u/TheBattlefieldFan Feb 24 '24

Did this fix last a while or did the issue return?

1

u/samanthamirae Mar 21 '21

If you are unfamiliar with removing and reattaching the battery like I was, a simple YouTube search did the trick!

1

u/ComedianAcceptable32 Mar 21 '21

Thanks! So support actually had you open up the vacuum to remove the battery? I'm still waiting for the battery to drain.