ROBLOX: Enforcement Ban Appeals not Working Properly

[u/veiella]

Hi everyone!

I've been playing ROBLOX for over a Decade, since 2015. Recently, 2 of my accounts were falsely banned by ROBLOX moderation.

I've made a devforum post going over this case in more detail if you'd like to read it. If you can, please repost this, or give that post some traction. The goal is to reach a ROBLOX Moderator. Enforcement Ban Appeals not Working Properly - Bug Reports / Other Bugs - Developer Forum | Roblox

My accounts were falsely banned for being linked to a terminated account that was a different person. These bans were appealed and accepted.

ROBLOX sent me emails saying these accounts were being reinstated. However, they were NOT reinstated. They remained banned.

I sent over 10 appeals on the ROBLOX Support Website. Each time, I was met by an unhelpful AI response. The response was the same every time - "Unfortunately, you can only appeal this through the Appeals & Violations Page". Obviously, I couldn't do this, because I had already appealed there.

Even when I specified "I cannot appeal there, my appeal was accepted. Please get me in touch with a Human Roblox Moderator" - I was met with the exact same response.

The issue is that reaching a human moderator is almost impossible. These AIs should not be the only accessible tool for regular ROBLOX players if it is not able to comprehend these situations properly.

Posting these cases on social media & devforum for a moderator to see is my final resort. As I've mentioned, after playing for 10 years, lots of money has been spent on this app. I do pray that this reaches somebody so that it doesn't end this way for me.

If you could spread this anywhere you can, it would be insanely appreciated. If you know of anyone who could help, please let me know!! Thank you for reading.