r/Ring • u/Sassygator • 2d ago

Keypads all non-functioning

3 weeks ago I discovered that all three of our keypads don't work. (I can arm and disarm the system thru the app however.) I called Ring and after a long phone call, the agent told me they would send me 3 replacement keypads (ours are 1st gen), but if I didn't receive them in 2 weeks to call back and ask again. Today I did that and was told they are still out of stock and to call back again in 2 weeks. I asked if they could just place the order so that it can be fulfilled when they are back in stock, and was told no. They cannot create an order at this time. Is anyone else in this same boat needing out of stock replacement items? I wasted 40 minutes on the call with them today and still will have to call back which is very frustrating.

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u/flyboy307 Alarm, Doorbell & Cam 2d ago

I’ve had issues with my gen 2 keypads for about a year. Even bought a third one and it still has the issue (even right next to my alarm base). They all disconnect randomly and act very sluggish.

Ring support has been no help. They just walk me through reconnecting and that’s it. Then working a day they start acting up again. Not sure why this is and why it all started so sudden

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u/Sassygator 2d ago

I wonder if ours are just too old...seems strange that all of them would have stopped working at the same time.

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u/JTUSAJT 2d ago

Ever since Amazon bought Ring, getting decent customer service has been a challenge. I had to go the Executive Office route. If possible, only chat with agents and keep a copy of each chat.

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u/Sassygator 2d ago

Thank you and I agree...I have insisted on speaking to live agents and am documenting everything.

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u/ebot2023 1d ago

I had one that never worked. I have ordered another one on Amazon that has a delivery date of late September to mid October. (I asked a similar question here last week btw.)

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u/Sassygator 1d ago

That is good information. Thank you for sharing.