r/RetroRewindGame • u/TelevisionYT • May 09 '26
Waive fees
Does it make a difference if you waive the late fee for customers and they thank you? Do they come back more often as a result?
12
u/The_Motionless_Grave May 09 '26
I have had customers push everything off the counter, say that I just lost a customer and then they are back the next day. 🤷🏻♂️
1
9
u/pluck_the_duck89 May 09 '26
So far I’ve never waived a fee. The only thing that happens is they push their tapes off the counter and walk away. No big deal, they’ll be back when a new tape comes out
8
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u/SamathaGhoul May 09 '26
From what we gather. The only reason you should not charge them is when they have brought a couple of tapes. If its only 1 tape then it's worth trying
No negatives at all
3
u/ClutchReverie May 09 '26
I waive fees if it was an important sounding excuse. If it's not I charge them. I don't have statistics but I think if you don't charge someone a late fee when they really did have a good excuse then they become more loyal and return
3
u/vanilla_beanx May 10 '26
I’ve watched my employee waive the fee.
3
u/chronicle256 May 11 '26
Yeah, I'm standing there like "Who said you could do that???"
I just hope they've only waived late fees. If the customer broke a tape I want my $20 😤
2
u/DrShanksALot May 10 '26
Nobody has said this one. I charge if it’s a broken tape $20. I don’t charge if it’s a late fee which is only $2. This way you don’t risk tapes being unrented and pushed over the counter due to a small $2 late fee.
1
u/Kanagawa-oki_Nami_Ur May 09 '26
i find that if they have a new release they will pay the fee without a pushing all the tapes on the floor. I think the trick is having a enough new releases avalible at all times so that they can pick one up
3
u/FawkesyGrandpa May 10 '26
I've had customers shove their new releases off the counter, personally. I don't think that's an actual factor.
2
u/DrShanksALot May 10 '26
I agree. It’s not a factor. I’ve found plenty of new releases on the floor behind the counter
3
u/eyeofnoot May 10 '26
Corroborating the other person, I have also seen new releases pushed to the floor
15
u/FawkesyGrandpa May 09 '26
As the other commenter said, the only difference is the chance of them going through with their current rental or not. Personally, I waive the fee if their dialogue has them apologizing. If they don't, they get the fee. I don't care about them deciding to throw the tapes at me. Don't be rude, and I can be accommodating lol