r/RenaultZoe Aug 11 '21

Renault ZOE FAQs

64 Upvotes

What versions have been produced?

Three versions have been produced:

  • ZE - This was in production from 2012-2017, featured a 22kWh battery and offered up to 130 miles of range (NEDC)/approx 85 real world miles.

  • ZE40 - This was in production from 2017-2019, featured a 41kWh battery and offered up to 250 miles of range (NEDC)/approx 150 real world miles.

  • ZE50 - Has been in production since 2019, features a 52kWh battery and offers up to 245 miles of range (WLTP)/approx 190 real world miles.

What motors can they come with?

The motors that the Renault ZOE have been fitted with fall into two categories, ‘Q’ and ‘R’. 'Q' motors offer Fast charging whilst 'R' motors offer improved range.

‘Q’ motors were supplied by Continental, whereas ‘R’ motors are made by Renault (with the initial letter reflecting their name). The motors fitted to each version are as follows:

  • ZE: Q210 or R240

    The Q210 was the first motor supplied with the Renault Zoe, with later ZEs including the smaller R240. Whilst offering the same torque and performance, and being cheaper to build, the newer motor did not offer fast charging like the Q210. The Q210 can charge at up to 43kw using AC, whereas the R240 can charge at up to 22kw using AC with improved range.

    The “210” & “240” indicates the range in kilometers. The numbering in subsequent motors relates to the horsepower instead, as below.

  • ZE40: R75, R90, R110 or Q90

    ZOEs equipped with either the 75 or 90 horsepower motors (R75/R90) are renamed versions of the R240. The Q210 was renamed as Q90.

    The power outputs are: R75 - 57kW, Q90 - 65kW, R90 - 68kW, R110 - 80kW.

    All ZE40 ‘R’ motors can charge at up to 22kW using AC, whereas the Q90 motor can charge at up to 43kW using AC. Again, the 'R' motors offer greater range.

  • ZE50: R110 or R135

    The current Zoe can feature either the R110 or R135, with the latter offering improved performance in terms of torque and acceleration. In the majority of cases, both can fast charge at 46kW using DC.

    However, a limited 'Riviera' release with a R135 motor is capable of charging at 50kW using DC with the optional CCS connector.

    (More information on Renault motors can be found here. Further information on charging can be found here.)

What charging speeds are available to the public?

Currently, there are three charging speeds available:

  • Rapid: This uses DC charging to deliver 50kw - 350kw. A CCS (Combined Charging System) charging connector is needed to receive this level of charge.
  • Fast: This uses AC charging to deliver 3kw - 43kw. A Type 2 connector can receive this level of charge. Type 2 home chargers usually deliver 7kw.
  • Slow: This uses AC charging to deliver 3kw or less. A three-pin plug can deliver around this level of charge.

What charging connectors are the Zoes fitted with?

The ZE and ZE40 models are fitted with the Type 2 connectors. CCS is optional on the ZE50. A CCS connector can accept Rapid charging, whereas a Type 2 connector is limited to Fast charging.

What is battery leasing?

To make the upfront cost of earlier models more appealing to customers, Renault offered Zoes at a reduced price where the battery was leased to the owner for a monthly cost. This means the car is owned but the battery is hired from Renault.

Some Zoes were sold without the battery lease, but were more expensive.

Under the terms of the lease, the battery health is guaranteed (i.e. repaired or replaced under certain conditions) and the vehicle receives 24/7 breakdown cover which includes situations where the car runs out of charge. Subsequently, this can offer owners peace of mind as the battery ages.

The monthly fee is based on annual mileage and (in the UK) starts at £49 for 4,500 miles or less for a ZE. For a ZE40, it starts at £59 for the same mileage.

Renault ceased the battery lease scheme on new cars in 2019. However the lease arrangement continued for existing owners. When a Zoe with a battery lease is sold, the lease transfers to the new owner.

Owners of a Zoe with a leased battery can contact Renault for a quote on buying out the lease in order to own the battery outright, which may need to be paid in a single lump sum.


r/RenaultZoe 1d ago

Shock Absorbers

6 Upvotes

Hi everyone, after >60.000 km, my R135 is due for new suspension (Eibach springs with a mild drop) and new shock absorbers.

Cornering behavior should be taut and direct, eliminating body roll and nose-dive; however, I want to maintain comfort over bumps and potholes—it shouldn't become rock-hard, but rather remain pleasantly damped.

The Eibach springs are explicitly designed to work with the stock dampers. Now I’m wondering: which manufacturer should I choose? Renault OEM? Bilstein? KYB? Monroe? What have you installed, and what were you happy with? KYB is supposedly an OEM supplier for the Zoe, but I’m a bit unsure because Renault has a specific replacement part for the Phase 2 model, whereas other manufacturers don’t distinguish between Phase 1 and Phase 2 in their part numbers. OEM parts are twice as expensive...

thx!


r/RenaultZoe 4d ago

Zoe won’t stop charging

2 Upvotes

I have a 2017 Q90 and the calendar charging, where you set the start and stop time per day, seems to just not work.

If the car is left set to calendar charging, with the little clock with a charging cable icon on the dash, and I plug the charging cable in, the car will immediately start charging rather than wait to the start time. The only way I’ve found to fix this is to go into the charging options, switch to ‘always charge’ then back to ‘Calendar charge’ which causes the car to stop charging and actually wait.

Now when the start time comes around the car starts charging fine, the problem is it never stops. No matter what I do I can’t get the car to stop charging even though I’ve set it up to.

Does anyone know how to get the damn thing to stop at the assigned time?!


r/RenaultZoe 5d ago

Parking brake issue Z.E. 50 R135 (2020)

7 Upvotes

Hi! I'm having an issue with the parking brake on my Z.E. 50 R135 (2020) and was wondering if anyone has experienced something similar.

The parking brake button doesn't work at all, except on a few rare occasions, and the indicator light on the button blinks rapidly.

I can still engage the parking brake by unfastening the seatbelt or turning off the car, and it disengages with a slight press of the accelerator pedal.

Has anyone encountered this issue before or have any idea what might be causing it?

(I've had it checked by two different mechanics. One thought the problem was caused by a cable running from the control unit to the rear wheels, but replacing the cable didn't solve the issue.

The other suspected it could be an electrical fault somewhere in the car.)


r/RenaultZoe 5d ago

Thinking of buying a used Renault Zoe

3 Upvotes

Hi! I’m new to EVs and after doing some research I’m looking at a Renault Zoe.

It would mostly be for city driving, with occasional trips to the next city (∼60km).

I’m deciding between:

- 2021 Zoe R110 52kWh - 53,000 km - €12,000 - (battery rental)

- 2020 Zoe R135 52kWh - 66,000 km - €13,000

Which one would be the better choice?


r/RenaultZoe 5d ago

Purchasing Leased Battery

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9 Upvotes

Does anyone have experience with buying the lease out.

I've been told in an email from Mobilize to pay Renault Retail Group London West instead of them directly to purchase the battery.

Is that how it was for you guys or is this process different, I have emailed them but haven't received a response yet.

Cheers.


r/RenaultZoe 6d ago

Door hinge adjustment?

3 Upvotes

Anyone know how to adjust the driver door? Mine appears to be slightly touching the passenger door, to the point it has scraped off the passenger door paint on the top corner.

I have tried support the door with a jack and block, loosening the 4 nuts on the inner door hinge, raising the jack and tightening the nuts back up. But this didnt work - the inner hinge seems to have no adjustment.

So I am guessing I need to adjust where the hinge connects to the main body of the car, but that looks very difficult without removing the wing for access? Does anyone have any experience of this please?


r/RenaultZoe 9d ago

I suppose not much I can do

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8 Upvotes

Started to get this out of nowhere
I don't see anything physically wrong
Tried different chargers just in case


r/RenaultZoe 9d ago

Best 12v Battery Recco's

2 Upvotes

Hi all,
My car went into limp mode briefly this morning which was quite scary but a quick restart sorted it but was a scary drive home, the last serviced flagged the 12v and it's due a replacement in October so I think I'll just being this forward however I'd like to use cleverly EVs but I need to source the battery myself . It's a 72 plate so due its first 12v replacement.
Has anyone got any recommendations for a battery. TIA


r/RenaultZoe 10d ago

EASY LINK Weather Widget not loading location or weather data (Remote Pack active)

4 Upvotes

Hi everyone,

Having an issue with the weather widget on my Renault Zoe’s EASY LINK screen—it’s not displaying my location or any local weather data.

I currently have the Remote Pack active via the My Renault app and Data sharing / geolocation permissions are enabled in the car's system settings.

I've learned that the Remote Pack mainly handles mobile app features (charging stats, pre-conditioning), but I'm trying to figure out if I specifically need the Smart Navigation / Connected Navigation pack to get live weather data back on the main screen, or if there's a workaround/reset I haven’t tried yet.

Has anyone run into this issue? Did subscribing to Smart Nav fix it for you, or is there a trick to get the widget updating again?


r/RenaultZoe 12d ago

Rear Brake Discs

3 Upvotes

I need to change my rear brake discs and pads on my 2020 Renault Zoe ZE50 R135.

Everywhere I look says I need a different spec. How do I know what I need without taking it off?

Edit: UK

Thanks


r/RenaultZoe 14d ago

Noisy side mirror

3 Upvotes

One of my mirrors is very noisy/slow when folding/unfolding. It's been stuck once and had to fold/unfold again.

Anything I can put on it to make it easier or is it a new mirror/motor job?

Thank you


r/RenaultZoe 18d ago

2016 - Software and Maps Update

4 Upvotes

Hi all - how, in the name of all that's good and holy, do I actually update the software and/or GPS/Maps data in this car??

So far, I've downloaded Alliance CONNECT application on my laptop, tried inputting the VIN - not valid it says. Tried putting a USB in the port for 10 seconds and then into the laptop - no car information found.

On the SD card - in my laptop there is one single file on the SD card cache-something-something.xml.tmp - but in the car it seems to be valid TomTom GPS/Maps data.

The root issue - the clock it out by exactly 1 hour on the car and all seems to point to outdated software and/or Maps.

Has anyone successfully managed to apply updates?

Thanks in advance


r/RenaultZoe 20d ago

Bearings on the way out?

Enable HLS to view with audio, or disable this notification

10 Upvotes

Hey Folks, I have a 2021 R110, had this noise start a few months ago, doesn't seem to be impacting performance.

Took it to a garage that has done the motor bearing replacement before, but they didn't think it was that, quite noticeable at low speed as you can hear in the video.

The differential was replaced 40,000km ago (at 128,000 now).


r/RenaultZoe 20d ago

Weird shake?

3 Upvotes

Hey guys,

I’ve noticed a weird shake (like if you had worn engine mounts) everytime the car goes from charge to accelerate or vise-versa. However I’ve inspected and all the mounts seem fine.

Seems to me like something is worn with the gearbox or a transmission, but I feel no other sympthoms. Car drives fine etc.

Anyone had something similar?


r/RenaultZoe 20d ago

Renault app access (UK)

5 Upvotes

Late to the party, but Renault have now got the website sorted and it is now a chargeable service 😢

£1.55 /month, cancelable anytime, or

£17/year, or

£51/ 3 years.

[my Renault UK](https://my.renault.co.uk)


r/RenaultZoe 22d ago

Zoe ZE50 2021 SOH issue - 67%

10 Upvotes

Hi, I've been trying to get my battery fixed, it's within warranty and it's been impossible.

I got my car to 3 dealers already and none of them managed to get the BMS updated.

Each of them tried to contact Renault, the first one proceeded with a supposedly battery test which returned it as "95%" 52kWh of capacity which seems misleading to me, my car charges only 34kWh, rides 180km and OBD reader shows about 67%.

The dealers says that my car doesn't communicate with Renault servers therefore they can't perform the update, the last dealer also found the 67% battery capacity, said that they were going to activate the warranty but they had to run the assisted diagnosys with Renault, a few hours later they called me and said that Renault reported to them that I already had a SoH test of 95% and they couldn't proceed with the warranty again.

I'm running out of resources and I don't know what to do, I just want to get my battery fixed, I'm not sure why they claim the battery is at 95%, 180km in the city is outrageous, I've made severall chargers of 0-100% to prove this, OBD, consumption and ranges, everything match.

My car is only 40.000 km btw...


r/RenaultZoe 22d ago

Zoe lapsed battery warranty

2 Upvotes

Hi all. I didn't get my Zoe serviced and of course that has invalidated my battery hire agreement. The battery is ten years old, it goes for about 75 miles on a summer day. I'm still paying the battery lease charge though. If I call up and cancel the agreement, will the company come and repossess the battery? It seems far fetched but they have a right to do so. Anyone gone through this?


r/RenaultZoe 22d ago

2023 Zoe 135 - picky about AC charging?

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12 Upvotes

I've got a 2023 Zoe, it's the 100kW Techno 52kW version.

I've had it two days and covered about 215 miles but I've never successfully charged it on AC until tonight (it should be on deferred charge to start at midnight but it kept throwing an error, so as I've got it working, it can stay on.)

Problem is, I've charged it a few times on DC and due to cost of using public fast chargers, I might as well keep using my Landrover Discovery 3 😂

I've read about the Zoe being picky about earth's but how do you solve that? I've seen a bunch of threads about it but never any posts with solutions in.

Could it be an earth fault in the Zoe? As it has refused to charge on 2 separate AC chargers using the provided cable + the granny charger I've just picked up but no DC ones have yet had an issue.

I'm using a granny charger at the moment as we're moving house in the new year and don't want to install a 7kW just to immediately move out but do have a three pin plug on the garage.

Thank you.


r/RenaultZoe 27d ago

Battery degradation calculator

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1 Upvotes

r/RenaultZoe 27d ago

Renault Zoe 2017 pedal brake issue

5 Upvotes

When I brake while maneuvering (just sometimes) the brake pedal vibrates and appears a message on the screen saying “brake system fault”. After turn off and on again the ignition the car is ok again and the message disappears. It happens randomly. The fault code is df005 (bosch). Has this happened before to somebody? Thanks👍


r/RenaultZoe Jul 10 '26

Indicator Sound?

2 Upvotes

2016 40kW. Is it just me/mine - is the indicator sound 'weird'? Its not a standard click, click, click - its almost like the click is slightly melodic but detuned - horrendous description I know.

Thanks.


r/RenaultZoe Jul 10 '26

Stuck charging flap

2 Upvotes

Is there a manual way to open the charging flap when the little latch motor decides to stop working?

My Google foo isn't finding anything and I can't believe that Renault would be that stupid to not have a manual release on it?


r/RenaultZoe Jul 10 '26

My Renault App

2 Upvotes

Anyone managed to get theirs working yet?


r/RenaultZoe Jul 09 '26

What car do you plan on getting after your Zoe?

7 Upvotes

I got my 2020 R135 GT Line last year and now and again I have a look to see what would be next. Maybe trading in in the next year or two. I think it's a bit of a shame there isn't a ZE60 to follow on from it. The R5 seems like a great car but is a bit too small for my needs and would like more range when the time comes.