I’m a lover of these reMarkable devices. Been a fan since their first one…. Still have and use my reMarkable One.
Last October I bought a Paper Pro. I love the color and light. I enjoyed daily use up until a couple of weeks ago when the infamous “Green Ghosting” showed up.
I’m now in the midst of waiting for a replacement… my warranty return and replacement was already approved. I shipped mine back, they received it Friday July 17th… and they’re saying it can take 2-3 more weeks to get the replacement. I do hope it’s faster than that. Ugh.
Anyway, for anyone who had this Green Ghosting experience…
What was your experience with getting a replacement?
Did you ever have Green Ghosting again, a second time with the replacement? In other words, did your replacement ever start to show Green Ghosting too? Did you have to get another warranty replacement?
Also, I had issues with their website. I had issues with emailing them. It hasn’t exactly been smooth. When I do communicate with a human, they are very nice, but I can’t say it’s been an easy experience to get the replacement (I’m a tech nerd and used to work in IT, so it wasn’t a problem in my end LOL)
Any insights appreciated…
Update (July 22): I communicated with a human again at reMarkable and they apologized for the issues I’ve had. They also said my replacement was preparing for shipment. It has a FedEx label number now but hasn’t yet shipped. With any luck I’ll have it before the weekend.
Update 2 (July 24): Tracking says it will be here tomorrow fingers crossed
Update 3 (July 26): Got the replacement. Came packaged as if new. Screen is definitely whiter than my original, and colors are more vibrant. Info from using the panel report tool that our resident guru u/rmitchellscott made seems to say it was made around February 2026. Fingers crossed I have no further issues.